Associate, Member Services Delivery Services

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.Are you ready to join us?To provide world-class customer service to our accountholders through performance of functions encompassing processing of customer communications and incoming and outgoing mail. Maintain compliance with Federal and State regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual service goals and demonstrate operational excellence. Proven proficiency in all major skill sets. Demonstrate self-motivation, flexibility, problem solving and decision-making skills.What You Will DoProcess customer communications and incoming and outgoing mail in a responsible, timely and accurate mannerProcess printing and mailing requests from internal customers and assist with more complex printing and mailing requestsParticipate in project testing or as subject matter expert as requiredAssist in training new Delivery Services employeesAssist in updating department proceduresPrioritize and perform multiple tasks at the same timeTake ownership of escalated issues and report systems or policy issues to appropriate parties.Act as an advocate for the customer by submitting feedback through appropriate channels.Consistently meet/exceed all customer service standardsModel behavior consistent with HSA Bank customer service standards, policies and procedures.Other duties as assigned by Supervisor/ManagerSkills And AbilitiesProficient in Microsoft Office, specifically Excel and WordStrong customer service skillsStrong interpersonal skillsExcellent verbal and written communication skillsAbility to maintain the strictest confidentiality of company and customer information.Ability to effectively multi-taskExcellent organizational skills with attention to detailAbility to work with a diverse work force and customer baseDemonstrate flexibility and adaptability.Handle day-to-day challenges confidently, and willing to adjust to multiple demands, shifting priorities, and rapid change.Strong commitment to achieving personal growth and successEducation QualificationsH.S. Diploma or General Education Degree (GED) requiredContinuing education in Business or Finance preferredExperience Qualifications2 years’ experience in an office clerical function, in a financial or healthcare setting and/or mailroom preferredThe estimated salary range for this position is $20.00USD to $21.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.