Remote Technical Support Analyst: SQL & Logs

The Technical Support Analyst role at Tecsys joins the Customer Care team to keep hospital and distribution operations running smoothly around the clock. You’ll own ServiceNow cases, analyze logs, write SQL queries and read Java traces to identify root causes, coordinate with EBS, Cloud Operations and BI teams, and provide timely workarounds while meeting SLA commitments. This role values clear communication with customers and the ability to manage multiple cases under pressure.