Associate Banker

Teller PositionThe primary function of this job is to provide outstanding service to members by promoting and selling Credit Union (Banking) services and products to new and existing members and by fully using job-relevant technical skills, maintaining/updating technical skills, and seeking to enhance service skills. This position is a three-level job progression track, which requires the employee to be proficient in one or more of the following areas: 1) provide teller services to members, 2) perform back-office teller/administrative duties, and 3) provide service delivery coordination to members. Requires the employee to be proficient in a minimum of one function within the first year of employment. Position advancement will occur when an additional skill is achieved. All front-office positions are high visibility/high volume and require the ability to make decisions within established guidelines, the willingness to work within a sales environment, and the ability to be a team player in an organization that values the spirit of teamwork.Required Core Position FunctionsResponsible for meeting established sales goals for WFF products and servicesResponsible for producing sales referrals for new accounts and loans as assignedUtilize empowerment matrixFollow WFF's service guidelinesPossess thorough knowledge of all products and servicesExplain Credit Union products/services to membersRefer members to appropriate departments as requiredProcess member account inquiries and respond to member problemsAssist in end-of-day processingAdhere to work environment maintenance standardsAssist in maintaining membership records confidentiallyNotarize documents for members and staffMonitor lobby to identify potential security risksPerform specific and delegated duties as assigned by managementEssential Functions (employee must be proficient in one or more of the following three areas):Associate Banker FunctionProvide excellent member services at all timesProcess and post monetary and related transactionsProcess checks and apply appropriate holdsPerform internal teller-related duties including identifying cross-selling opportunities and referring members to other teammates.Follow established cash drawer and cash handling proceduresReconcile/balance cash and transactions within guidelinesFollow established security proceduresProcess night drop and mail depositsEnsure confidentiality of member account informationDeter fraud whenever possibleResponsible for resolving member inquiries and account disputesActivate new accountsClose existing accounts as neededKnowledge of Cash Dispensing Machine operations and balancing (if applicable)Responsible for compliance with Bank Secrecy Act and Credit Union procedures related to completion and filing of Currency Transaction ReportsBack-Office Associate Banker/Administrative FunctionBalance branchMaintain vault using established proceduresProcess cash shipments (incoming, outgoing, and ordering)Receive and sell cash/coinPrepare coin/mutilated money shipmentsBalance and audit Cash Dispensing Machine (if applicable)Maintain reserve supplies and balance money order inventories, official/cashier's checks, and other stock as may be assignedProcess large ATM depositsBalance ATMProcess night deposit deposits, if applicableAssist with Branch auditsCoach other Associate BankersTrain new Associate Banker and provide continual mentoring for Associate Banker trainedOpen additional savings-products using established proceduresCross-sell products/services when appropriate and close salesProvide error resolution and effectively solve complex account service issuesService Delivery CoordinationGreet members in branch locations and determine the nature of member's businessEnsure members receive service in a timely mannerDemonstrate the use of service delivery systems and direct members to the appropriate delivery channelsDisplay a thorough knowledge of all Credit Union products/services and explain products/services to membersDemonstrate knowledge of Phone Service and Support Services job functionsDemonstrate knowledge of safe deposit box proceduresProcess member account inquiries and assist members with problem resolutionsCross-sell additional products/services when appropriate and close salesResponsible for producing sales referrals for new accounts and loans as assignedExhibit advanced profiling techniquesExplain Credit Union products/services to membersFollow established security proceduresDiscuss loan products and processesExplain and offer all deposit related products to membersProvide basic IRA transactionsResponsible for following up with members utilizing the 2.2.2. Onboarding and pipeline management process.Job QualificationsKnowledge of:Cash handling proceduresProducts/servicesPolicies/procedures and service philosophySafety/security programs (i.e., false alarms, robberies, bomb threats and extortion)In-house computer systemRegulatory understandingSkills:Vision: Ability to complete necessary paperworkSpeech/Hearing: Ability to communicate verbally with staff, members, and vendorsManual Dexterity: Ability to perform necessary computer-related inputPhysical Mobility: Requires significant finger manipulation, hand-arm manipulation, hand/arm steadiness, eye/hand/foot coordination, limb movement without visual control, hand/ear coordination may require standing for long periods of time.Ability to:Understand/Follow moderately complex written and oral instructionsExpress oneself clearly/concisely, both orally/in writingPrioritize multiple member requests (handle daily routine with moderate freedom to interpret and act upon various situations)Present a professional/personable personality to reinforce WFF's professional imageInteract with multiple departments dailyWork within precise standardized guidelines with some latitude to take initiativePossess versatility/flexibility to successfully serve as a backup to other positions as requiredPossess creativity/resourcefulness to complete assigned duties without constant supervisionPossess mental concentration to resolve basic problems, which are relatively redundantKeep personal work updated and accurateAccept limited responsibility for funds/recordsAccept responsibility for access to confidential data and member account informationEducation/Experience:High school level of language, math, and reasoning skillsTwo years of work experience in a related field with equal responsibilitiesFormal training should be supplemented with continuing internal and external education and self-development programs