Provider Engagement Manager

The Provider Engagement Manager (PEM I), is an integral role at Vatica, responsible for overall practice success, including but not limited to provider satisfaction, engagement/adoption, and performance management. This role provides critical support to contracted practices in the assigned market. Passion for exceptional customer service and experience developing and maintaining relationships with C-suite, office staff and providers in primary care practices, large health systems and physician organizations is required. Through cross-functional collaboration, the PEM I is responsible for improving provider satisfaction, quality and risk adjustment performance in the Vatica Health program, thus impacting overall patient outcomes. This individual should be very comfortable and confident presenting data driven insights and metrics on a regular basis. The role of the PEM I is vital to Vatica's continued success and growth. Please note that travel is expected for this role in your assigned territory.ResponsibilitiesCollaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships. Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfactionProactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metricsDevelop effective improvement plans for practices that are not meeting performance goalsImprove the rate of active participation among all contracted practices, at the individual provider levelContribute to the achievement of 99%+ provider retention year-over-yearFollow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers' questions and concerns are addressed in a timely mannerContribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parametersLeverage technology, and best practices, to deliver provider-centric serviceReceive, assess, and research all questions, concerns and complaints received from contracted practices. Work cross functionally to research concerns and complaints and achieve "win-win" results for practices, clients and VaticaImmediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaintsFully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate)Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRsSupport interdepartmental projectsContributes to, and executes, all responsibilities assigned to this role. RequirementsMinimum of three years of provider account management or liaison/engagement and a Bachelor's degree; experience at a health system or other healthcare settingAbility to actively engage and influence behavior on all levels, i.e. C-Suite, providers, office staffDemonstrated proficiency increasing provider engagementExcellent customer service and problem-solving skillsExcellent presentation and communication skills (verbal and written) in both remote and in-person environmentsKeen attention to details; ability to follow verbal and non-verbal cuesAbility to learn quickly, adapt and succeed in a fast-paced organizationAbility to demonstrate a high degree of sound judgment and resiliencyAbility to work independently in a remote environmentComfortable with ambiguity and pivoting to support changing market needsExcellent organizational skills with the ability to multi-taskUp to 25% travel requiredStrong knowledge/experience in Value Based Care arrangements (Preferred)Experience working with health systems, provider practices, provider enablers payers, ACOs and "payviders" (Preferred)Proficiency in Microsoft Suite including Excel and data visualization tools such as Power BI (Preferred)Strong knowledge/experience with Quality, Risk Adjustment and Medicare HEDIS/Stars Programs (Preferred)Experience working in a CRM such as Salesforce (Preferred)Competencies:Action OrientedTaking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and seizes new opportunities. CollaboratesIdentifies and builds partnerships to meet shared goals. Readily partners with others to meet objectives and shares credit for contributions. Demonstrates cooperation that earns support of others. Communicates EffectivelyExchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose. Leverages emotional intelligence to adapt to the emotions and intentions of others Situational Adaptability & FlexibilityAdapts approach in real time to respond to different situations. Thinks quickly and readily adapts behavior in the moment. High level of versatility. Customer FocusBuilds strong internal and external customer relationships and prioritizes customer-centric solutions. Identifies opportunities to serve customers and stakeholders more effectively. Instills Trust, Demonstrates Self-awareness & Interpersonal SavvyBuilds trust by following through on commitments and leading with integrity and authenticity. Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism. Understands and responds to the emotions and behaviors of others. Leverages emotional intelligence to influence positive results. BenefitsWORKING AT VATICA HEALTH ADVANTAGESProsperityCompetitive salary based on your experience and skills - we believe the top talent deserves the top dollarBonus Potential (based on role and is discretionary) - if you go above and beyond, you should be rewarded401k plans- we want to empower you to prepare for your futureRoom for growth and advancement- we love our employees and want to develop withinGood HealthComprehensive Medical, Dental, and Vision insurance plansTax-free Dependent Care AccountLife insurance, short-term, and long-term disabilityHappinessExcellent PTO policy (everyone deserves a vacation now and then)Great work-life balance environment- We believe family comes first!Strong supportive teams- There is always a helping hand when you need itThe salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $75,000 to $115,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.