Program Manager - General - Lead

Program ManagerThe Program Manager will be part of the Settlement Support Team, delivering ongoing operational support for several high-risk manual processes. This position focuses on identifying and handling legal mail, including liens, levies, garnishments, and court-order holds. The role requires a detail-oriented individual with project management experience to identify, catalog, and action legal mail within a digitized mail database.Required Skills & QualificationsAt least 5-10 years of hands-on operations/process experience with document or case processing, cataloging, routing, and actioning items in defined legal mail/process.Detail-oriented with excellent communication skills.Must have previous client experience working for this customer in the past 5 years.Direct experience with liens, levies, garnishments, or court orders.Day-to-Day ResponsibilitiesIdentify, catalog, and action settlement support legal mail in a digitized mail database.Perform keyword searches to identify relevant mail and follow procedural steps to action the mail, which may include placing holds on accounts.Manage and move forward with the process, ensuring all legal mail is appropriately processed.Company Benefits & CultureCollaborative work environment.Opportunities for professional growth and development.Supportive team culture focused on operational excellence.