Cloud Security Engineer (Genesys)

Role – Network Security and Voice Architect Location –Remote · The job holder will be qualified as Bachelor of Engineering (Computer) or equivalent. · The ideal candidate for this role will have good leadership skills, with appropriate technical expertise. · Experience of at least 10 years within Telecommunication having worked on Contact Centre Technologies · Experience in Financial industry would be preferred. · Experience of at least 3 years in Voice Biometrics technologies (including Nuance) is requirement for this role. · Familiar with Genesys Architecture and Integration of various / multiple channels into Genesys · Stability and scalability, enhancements, improvements · Extensive experience of NGT and associated ecosystems including SBC, SIP, networking & voice · Partner with senior business stakeholders, CC heads and other architects within CLIENT to come up work a common workable solution. · Cloud experience in GCP, AWS and Azure. · Interoperable integration with Genesys and contact centre solutions. · Good understanding of networking topologies and their associated interconnectivity with the LAN/WAN infrastructure, Contact Centre infrastructure. · Vendor communication/relationship. Experience on Genesys, Nuance, Cisco etc. · Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned. · Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this · Platform: Genesys 8.x/9.x and above · Design, implementation, and support of Genesys Cloud solutions, including the migration of Genesys on-premises to cloud. · Genesys on prem to cloud migration experience required. · Work with business stakeholders to understand requirements and develop solutions. · Integrate Genesys Cloud with other systems and applications. · Maintain and support Genesys Cloud solutions. · Stay up to date on Genesys Cloud technologies and best practices. · Implement network security. · Conducting discovery sessions to understand the current process. Preparing design documents basis discovery outcome sand finalise the delivery scope. · Walkthrough of delivery scope to the development team and getting it implemented. · Conducting train, the trainers program. · Managing and helping the development team. · Preparing project plan, action trackers and ensure timelines are met. · Implement SBC solution across HUBs including Oracle SBC. · Install, Configure, test SBC across regions · Support all SIP entities (Genesys, Cloud, etc.). · DevOps experience. Must Have skills Genesys experience Cloud (AWS/GCP/Azure) migration of Genesys is must. On-Prem to Cloud migration of Genesys is must Oracle SBC experience is must. Very strong in Network security is must. Identity & Access management Configuring Firewall IOT security HLD and LLD design SIP VMware Job Type: Contract Salary: $70.84 - $110.02 per hour Schedule: 8 hour shift Monday to Friday Experience: Network Security and Voice Architecture: 10 years (Preferred) Telecommunication: 10 years (Preferred) Cloud (AWS/GCP/Azure) migration of Genesys: 1 year (Required) Oracle SBC: 5 years (Preferred) Identity & access management: 3 years (Preferred) Configuring Firewall: 7 years (Preferred) IOT security: 2 years (Preferred) VMWare: 5 years (Preferred) Voice Biometrics technologies" OR "Nuance technologies: 5 years (Preferred) Genesys Architecture" OR "Genesys 8.x/9.x: 4 years (Preferred) contact centre solutions integration: 8 years (Preferred) Work Location: Remote