Director of Operations - Growing Hospitality Group

👉 Apply here or email us directly athiring@personenyc.comDirector of Operations (DOO) – High-Growth Hospitality Brand | U.S. ExpansionThis job require the person to live/relocate to Boston, which serves as the company’s U.S. headquarters and R&D hub.We’re partnering with a globally established, fast-growing hospitality brand to identify a dynamic and experienced Director of Operations (DOO) to lead its next phase of expansion across the United States.This is a rare opportunity to join a concept with over 100 years of heritage, a strong international presence, and a clear roadmap to scale aggressively across key U.S. markets.About the ConceptThis Mediterranean-inspired, all-day café concept serves breakfast, lunch, and dinner, with a focus on fresh, vibrant, made-from-scratch dishes, a strong coffee program, and a warm, welcoming atmosphere.Designed to be a true neighborhood destination, the brand blends high-quality ingredients, approachable dining, and community-driven hospitality, creating spaces where guests come together for everyday meals, celebrations, and everything in between.With a strong foundation internationally (80+ locations) and a growing footprint in North America, the company is now entering a major U.S. growth phase, with plans to expand from 9 to 40+ locations in the coming years.The OpportunityThis is a high-impact leadership role reporting directly to the CEO, with ownership of U.S. operations (excluding select international markets).The Director of Operations will be instrumental in building the infrastructure, leading teams, and executing a multi-market expansion strategy across key regions including New York, Boston, and Florida.The role require the person to live/relocate to Boston, which serves as the company’s U.S. headquarters and R&D hub.Key ResponsibilitiesMulti-Unit Leadership & ExpansionOversee all U.S. operations across multiple marketsLead new store openings, from planning through execution and stabilizationPartner with ownership on growth strategy and market developmentOperational Excellence & ScalabilityBuild and implement SOPs, systems, and operational infrastructure to support rapid growthEnsure consistency across corporate-owned, franchise, and hybrid modelsDrive operational efficiency and service excellence across all locationsTeam Leadership & CultureLead and develop a team of General Managers, culinary leadership, and training teamsFoster a culture of accountability, collaboration, and long-term commitmentAct as a hands-on leader during key openings and operational needsFinancial OversightOwn and manage P&L performance across all unitsIdentify opportunities for growth, cost optimization, and profitabilityCross-Functional CollaborationPartner with culinary, training, and corporate teams to ensure alignmentSupport franchise and partner operators in maintaining brand standardsAct as the bridge between ownership vision and field executionTravelApproximately 25% travel to support openings and operations across marketsWhat We’re Looking ForProven experience as a Director of Operations or senior multi-unit leaderStrong background in expansion, new openings, and scaling hospitality brandsDeep understanding of P&L management, systems, and operational structureA hands-on, entrepreneurial leader who thrives in growth environmentsStrong leadership presence with a focus on team development and retentionExperience with franchise or hybrid models is a plusCompensation & BenefitsBase Salary: $150,000 – $220,000Performance Bonus + Equity/ESOP participationPotential relocation support ($5K–$10K range, case-by-case)Why This RoleThis is more than just an operations role—it’s an opportunity to build and scale a brand during a pivotal growth phase in the U.S.You’ll work closely with ownership, shape strategy, build high-performing teams, and play a key role in transforming a globally respected concept into a leading U.S. brand.If you’re a hospitality leader who thrives in high-growth environments, enjoys building structure within expansion, and is excited about long-term impact—we’d love to connect.👉 Apply here or email us directly athiring@personenyc.com