Manager of Customer Success

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:No Fail ServicePersonalized CommunicationInnovative SolutionsWe leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.Job DescriptionAbout the RoleWe are seeking a high-energy, sales-driven leader to oversee a team of customer-facing sales representatives within our growing freight brokerage operation. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and knows how to build structure, accountability, and momentum within a sales team.This leader will be responsible for driving outbound prospecting activity, coaching reps through customer acquisition efforts, supporting onboarding of new accounts, and helping grow and retain customer relationships after the sale.This is a hands-on leadership role for someone who can balance performance management, sales coaching, and customer relationship development while creating a strong, positive culture within their pod.What You’ll DoLead, coach, and develop a team of customer-facing sales representativesDrive outbound prospecting efforts, including cold calling, lead generation, and customer outreach activityMonitor daily activity metrics, pipeline health, and overall sales performanceSupport reps in building and managing customer relationships from initial contact through onboarding and ongoing account growthAssist with customer strategy, escalation management, and account retention effortsConduct regular one-on-ones, call coaching, and performance reviewsCreate accountability and consistency around sales process executionPartner closely with operations and carrier teams to ensure a strong customer experience and service executionHelp develop and improve sales processes, onboarding materials, and best practices for the teamFoster a competitive, collaborative, and growth-oriented team cultureWhy Join Us?Opportunity to lead and build a high-impact sales pod within a growing brokerageCollaborative, team-oriented environment with strong operational supportHigh visibility leadership role with growth potentialAbility to directly influence team culture, performance, and customer growthCompetitive compensation structure and career advancement opportunitiesQualificationsWhat We’re Looking ForPrevious experience in freight brokerage, logistics, transportation, or B2B sales leadershipExperience managing, mentoring, or coaching sales teams preferredStrong outbound sales mentality with the ability to motivate and drive activityExcellent communication, relationship-building, and problem-solving skillsAbility to thrive in a fast-paced, high-accountability environmentComfortable managing performance metrics, KPIs, and pipeline activityStrong organizational skills and ability to balance team leadership with customer involvementExperience with CRM systems and transportation/logistics platforms preferredAdditional InformationWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.