3DEXPERIENCE Application Support Engineer
Job Summary:We are seeking an experienced 3DEXPERIENCE Application Support Engineer to provide production support for the Dassault Systèmes 3DEXPERIENCE/ENOVIA platform in an regulated environment.The ideal candidate will have strong experience supporting enterprise PLM applications, troubleshooting application and integration issues, analyzing logs and performance problems, and working closely with business, development, database, and infrastructure teams.Key ResponsibilitiesProvide day-to-day production support for the Dassault Systèmes 3DEXPERIENCE platform and related applications/modules.Troubleshoot application, performance, configuration, workflow, access, and integration issues.Investigate and resolve incidents and service requests within defined SLAs.Work closely with business users, application developers, infrastructure, database, and other technical teams to resolve complex issues.Monitor application health, system logs, user activity, and error trends to identify potential issues proactively.Perform detailed troubleshooting and Root Cause Analysis (RCA) for recurring or critical incidents.Implement corrective and preventive actions to reduce recurring incidents.Support application patches, upgrades, releases, configuration changes, and system maintenance activities.Participate in testing and validation of application changes before production deployment.Troubleshoot integrations between 3DEXPERIENCE and other enterprise applications.Maintain accurate incident, problem, change, and resolution documentation.Develop and maintain technical knowledge articles and troubleshooting procedures.Follow established IT security, access-control, change-management, and data-handling procedures.Ensure all application access and data handling comply with regulations and corporate security policies.Support audits and provide required technical documentation related to application support and security controls.Participate in an onsite support environment and collaborate effectively with cross-functional teams.Required QualificationsStrong experience supporting Dassault Systèmes 3DEXPERIENCE / ENOVIA / PLM applications.Experience in enterprise application or production support.Strong troubleshooting and problem-solving skills.Experience analyzing application logs and identifying technical issues.Experience troubleshooting application integrations and interfaces.Understanding of PLM, engineering data, product structures, workflows, and change-management processes.Experience with incident, problem, and change management.Experience performing Root Cause Analysis and implementing preventive solutions.Experience supporting application upgrades, patches, and maintenance activities.Strong communication and documentation skills.Ability to work effectively with business users and technical teams.Ability to work onsite in Cleveland, Ohio.Preferred QualificationsExperience supporting 3DEXPERIENCE in a manufacturing, aerospace, defense, or engineering environment.Experience with ENOVIA administration and configuration.Experience troubleshooting PLM integrations and APIs/web services.Familiarity with databases and SQL troubleshooting.Experience with Windows/Linux application environments.Experience with monitoring and application performance tools.Experience supporting highly secure enterprise environments.