ADAS Customer Support Technician

Company: Mobile Auto SolutionsGreat Teams Don’t Happen by AccidentBuilt with Intent. Driven by YOU.At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.Ready to grow with a team that’s built for your success? Apply today.Our CommitmentThe Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.This posting is part of our ongoing effort to identify qualified candidates for future opportunities. While we may not be hiring immediately, we encourage you to submit your application for consideration when a position becomes available.This position is not remote and requires consistent, in-person attendance to perform all essential job functions.ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position — it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction.This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer’s vehicle calibrated and back on the road safely.Key Job Responsibilities Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice.Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.Other duties as assignedEducation And/or Experience RequiredHigh School diploma or GED required1 to 3 years working in a technical field or technical call center environment requiredRequired Skills/AbilitiesStrong PC skills including proficiency in Microsoft or Google environmentsSuperior customer service skills requiredAbility to read and learn OEM service information and proceduresStrong problem-solving capabilities requiredAbility to communicate effectively both verbally and in writing with customers requiredAbility to multi-task requiredAutomotive experience or Automotive education experience preferredOther RequirementsMust be able to hear on a telephone and at times with others speakingPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.Benefits That Drive Your SuccessMAS offers the comprehensive benefits you expect from an industry leader, including:Annual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform StipendVoluntary Daily Pay option available AI Disclosure StatementAt The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details$24.50 - $30 / Hourly#MASSJ