AIOps Engineer

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!JCS Solutions LLC is seeking a Senior AIOps Engineer to support critical mission operations within a secure environment and lead the transformation of our IT Service Management (ITSM) capabilities. This role is responsible for the design, deployment, and management of AIOps solutions that enhance the reliability and security of Department of War (DoW) networks and systems.Job Summary:Acting as the technical lead for this initiative, you will orchestrate integrations across existing Network Engineering, ServiceNow, and SolarWinds teams. You will utilize Splunk and the Machine Learning Toolkit (MLTK) to provide descriptive and predictive analytics and establish closed-loop automated incident response, ensuring the high availability of mission-essential infrastructure.What you will do:Cross-Functional Leadership: Lead the AIOps platform initiative by acting as the primary technical liaison to existing Network Engineering, ServiceNow, and SolarWinds administration teams to establish unified telemetry pipelinesITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating Splunk ITSI alerts with ServiceNow Event Management and Incident Management modulesMission-Critical Observability: Architect and maintain Splunk AIOps solutions across unclassified and classified enclaves to provide real-time situational awarenessInfrastructure Telemetry Integration: Normalize and correlate network performance and fault data from SolarWinds with server and application logs to provide a holistic view of enterprise healthAdvanced ML Development: Deploy custom machine learning models via Splunk MLTK to identify anomalous behavior, potential cyber threats, and infrastructure degradationsSecure Data Integration: Engineer secure data ingestion pipelines for telemetry data from cross-domain solutions and tactical edge devicesIncident Reduction: Utilize IT Service Intelligence (ITSI) to correlate multi-source events, reducing noise and prioritizing high-impact mission alertsCyber Defense Support: Collaborate with the Cyber Security Service Provider (CSSP) to integrate AIOps insights into defensive cyber operations (DCO)Compliance & Documentation: Ensure all observability tools comply with DoW STIGs and IL5/IL6 protocols; develop and maintain architectural documentation and compliance traceabilityMission Alignment: Stay current on AIOps and related capabilities relevant to DoD, federal, and intelligence mission systemsWhat you will bring:Security Clearance: Active Top Secret / Sensitive Compartmented Information (TS/SCI) required at time of hireCertification: Active IAT Level II certification (e.g., Security+ CE, CySA+, GSEC, or SSCP) requiredCitizenship: United States Citizenship is requiredPlatform Experience: 7+ years of experience with Splunk Enterprise, including architectural design, cluster management, and advanced Search Processing Language (SPL)AIOps & ITSM: 3+ years of experience implementing AIOps workflows, including integration with enterprise ITSM solutions (ServiceNow) for automated root cause analysis and remediationMachine Learning: Proven track record of building, testing, and tuning supervised and unsupervised models within the Splunk MLTKScripting & Automation: Advanced scripting skills for developing custom search commands, API integrations, and automating remediation tasks (e.g., Python)Leadership: Experience leading technical working groups and directing the efforts of adjacent infrastructure and development teamsOperational Experience: Prior experience working within a DoW/DoD Operations Center (NOC/SOC) or supporting mission-critical systems and networksCommunication: Must be able to present designs, plans, and analyses of alternatives to technical leadership boards for approvalsHow you will wow us:Enterprise Aggregation: Experience aggregating and correlating telemetry from diverse tools, specifically SolarWinds, ServiceNow, and VMware vCenterExpert Certification: Splunk Enterprise Certified Architect or Splunk ITSI Certified AdminCloud Observability: Experience with Cloud Native Computing Foundation (CNCF) observability tools in secure hybrid multi-cloud environments (Azure/AWS)RMF/ATO Knowledge: Understanding of the Risk Management Framework (RMF) and the Authorization to Operate (ATO) process for AI/ML workloadsJCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS is both a Great Place to Work and a Washington Post’s Top Places to Work certified company.Our employees embody our core values, and we are looking for others who do too!Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: The careful and responsible management of something entrusted to our careCommitment to non-discrimination: All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.Powered by JazzHRgX6Mn4e29T