Customer Service Agent - Tampa International Airport

OverviewThe National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, and efficient service throughout all aspects of the rental car process. In this role, employees will have the opportunity to gain experience across multiple functions, including serving as a greeter, return agent, or exit booth agent. Responsibilities include greeting customers, fulfilling club member needs in a friendly and efficient environment as it relates to the Emerald Aisle rental process, and assisting members with appropriate vehicle selection based on program guidelines. This role also ensures a welcoming, efficient environment for all customers and supports quick, seamless transactions.Multiple positions available!We OfferPaid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentSchedule (must Be Able To Work One)Thursday- Monday | 3:00 PM-11:30 PM (Return Agent & Greeter)Thursday- Monday | 5:00 PM- 1:30 AM (Exit Booth Agent)Pay$15.00/hr Monthly bonus opportunities This Position Is Located At5405 Airport Service RD, Tampa, Fl 33607Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.ResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.Identifies and attends to the customer by name, verifies rental agreement and reservationEnsures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processesWorks on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyaltyMakes eye contact and greets all customers; thanks each customer at the conclusion of their transactionProvides all customers with undivided attention while assisting themPrepares all rental and return documents accurately and completelyOffers all customers assistance with directions, maps, local area information and appropriate service informationReviews rental parameters with all customers to ensure a complete understanding of our rates and service chargesEnsures that the return date and time on the rental agreement is accurateReviews all charges at the time of vehicle returnPrepares the Rental Agreement Folder with all required informationAnswers the telephone in a friendly, helpful and prompt mannerMaintains the appearance of the rental counters and customer areas to present a neat and orderly imageEnsures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean conditionAssists customers within the queue to minimize any wait time and provide the most efficient service possibleSeek to improve job performance through self-assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsHigh School Diploma or G.E.D. requiredMust be at least 18 years oldMust have a minimum of 1 year prior customer service, retail or administrative support experienceMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work the following shifts/schedule:Thursday- Monday | 3:00 PM-11:30 PM (Return Agent & Greeter)Thursday- Monday | 5:00 PM- 1:30 AM (Exit Booth Agent)