Technical Program Manager, Technical Solutions
Overview:
As a Technical Program Manager in Datadog's Technical Solutions group, you lead cross-team initiatives that empower customer-facing engineers and specialists. You'll shape programs—from internal tooling to knowledge systems—across technical solutions teams, ensuring clear scope, milestones, and delivery. You'll translate goals into actionable plans, track progress with metrics, and use data to guide decisions. You'll also explore AI-enabled improvements to streamline workflows and accelerate impact for customers and teammates. Compensation / Benefitsgenerous benefits packageRSUs and employee stock purchase plancareer development and onboardinginclusive workplace culturehealthcare and mental health benefits 401(k) with match
Responsibilities:
- Drive delivery of cross-team programs coordinating stakeholders, dependencies, and timelines from kickoff to delivery
- Partner with team leads and SMEs to translate goals into actionable plans with defined scope, timeline, and quality expectations
- Maintain program management fundamentals (trackers, status updates, risk logs) for visibility into progress and blockers
- Identify unclear requirements early and bring structure to ambiguous problems, escalating only when needed
- Use data to monitor milestones, surface risks, and adapt plans as needed
- Apply AI tools to streamline program workflows and improve processes for teams
- Communicate program status, risks, and impact to diverse audiences and adjust messaging for technical vs non-technical stakeholders
- Identify continuous improvement opportunities to make execution more efficient over time
- Collaborate across teams to unblock progress and resolve differing viewpoints
Key requirements:
- 3-5 years of experience leading technical programs in a SaaS or technical environment
- Experience supporting customer-facing or technical support functions is a plus
- Solid foundation in project scoping, timeline management, and risk managementPMP or Agile training or equivalent certification preferred
- Data-informed with ability to track progress against metrics
- Clear communicator able to adapt messaging for different audiences
- Collaborative and able to work across teams to resolve conflicts
- Comfortable with ambiguity and bringing structure to partially-defined problemsAI fluency to evaluate and apply AI tools for process improvement
- Bachelor's degree in a technical field or equivalent industry experiencecollaborativeclear communicatordata-driven decision makingAI tools usage in program managementdata-driven tracking and analysisrisk and project management techniques