Member Experience Navigator - Sioux Falls

DescriptionPosition Title: Member Experience NavigatorGeneral job duties, responsibilities, expectations:Our Navigators are the first line of triage for our Medicare Advantage members needing assistance with a variety of topics. Calls will range from verifying supplemental benefits, finding providers, accessing members benefit portal, directing to appropriate departments for further assistance, etc.Standard computer programs used in the department:Excel, Word, Outlook, Webex,Required skills and minimum years of experience:High level of Customer Service, dealing exclusively with Medicare Beneficiaries. Ability to problem solve, listen with empathy, communicate clearly, pleasant speaking voice. Top level phone skills are a must.Specific licensures and certifications/registrations required:N/AAre there direct reports for this position:NoDress Code:Business casualTell us about the unit/department specific training and orientation program.Selected individuals will be trained by our lead Navigators and Manager of Inside Sales. This will consist of in-person and virtual trainings, reading materials, and training videos.