Retail Operations Supervisor (ROS)

Organization Name: Buffalo Rock CompanyWebsite: https://www.buffalorock.com/careers/Job Department: RetailReports to: Retail Operations Manager (ROM)Work Schedule: May require additional hours not scheduled; must be flexibleJob Type: RegularFLSA Status: Non-ExemptOther Information: 50% Salary + 50% CommissionSummary/objective Job Description The primary duty of the ROS is to manage the distribution and merchandising functions in the assigned area, market segment, or stores, including supervision of assigned employees. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Essential Functions Regular and timely attendance is an essential function of this position. Position isrequired to work all hours necessary to ensure operations function is fulfilled, includingnights, weekends, holidays. May require travel. May be required to be on-call. Managing the delivery and merchandising function. Supervising the assigned employees. Interviewing, hiring, scheduling, evaluating, coaching, rewarding, and discipliningsubordinate employees, and making recommendations with regard to promotions,demotions, and other changes of status. Establish and monitor all operations and objectives through the efficient use of our totalretail route operation system. Communicate all transshipping activity in accordance to Company Policy andProcedures. Take ownership of the Core Values to ensure the group's success. Communicate with the RSM/ADC/ROM all new account opportunities. Notify RSM/ADC/ROM of any change to an existing account, including ownership orclosure, etc. Properly complete all required paperwork to Company Policy and timeline. Ensure subordinates monitor all assigned accounts for CDA compliance. Ensure employee-partners know each manager/buyer at each account by name and keepthem updated on all Buffalo Rock Company pricing, new product, and any informationpertinent to mutual business needs. Ensure employee-partners deliver-in all current and future products, including all brandsand packages distributed by the Buffalo Rock Company following the MerchandisingStandards. Ensure employee-partners continuously seek authorization and full distribution for allcurrent and future products distributed by the Buffalo Rock Company. Ensure employee-partners communicate daily any product shortages, product returns,refused orders, changes to next delivery order, account information changes, or anyoperational items. Ensure that all marketing programs with assigned /selected accounts are implemented andmaintained, and report and remedy any non-compliance under the MerchandisingStandards. Support the attainment of Strategic Execution Objectives. Maintain required Buffalo Rock Merchandising Standards goals per account. Execute and achieve all program key objectives. Ensure employee-partners properly rotate all products in accordance with the BuffaloRock Merchandising Standards criteria. Monitor all accounts to ensure proper service based on Franchise Policy for servicefrequency and compliance with the Merchandising Standards. Facilitate the on-the-job training for new employee-partners and the on-going training forveteran employee-partners, and ensure all assigned employee-partners are kept trainedand updated on an on-going basis as it relates to the Functional (Safety, HandheldOperation, Settlement, Etc.), Practical (Policies /Procedures from the Company,Franchise, and Corporate Security Manuals), Merchandising Standards (sales, productdistribution, trays, crate, and CO2 retrieval), and all other aspects of their assignedduties. Must cover (work) open positions created due to employee vacations, personal days, turnover, and change of job position or route when needed. Assist in store resets, running Hot Shots, building displays, and making bulk deliveries,when needed. Develop and maintain positive professional customer relationships. Communicate withkey accounts weekly/biweekly. Regularly review relevant existing policies/procedures for possible change. Complete all required paperwork to Company policy and timeline. Using company guidelines develop, deliver, communicate and monitor all assignedaccounts for compliance (internally and externally). Achieve and monitor all metrics and delivery objectives. Achieve and monitor all account program key objectives. Assist with resets and new store openings Coordinate equipment needs, equipment placements and point-of- purchase needs withGeneral Sales Manager. Assist with weekly forecasting to achieve company standards. Participate and contribute to the franchise’s “Strategic Planning” process and monitor toensure all assigned plans are implemented and achieved. Ensure collection of pallets and trays, including pallets and trays that belong to thirdparties. Ensure that every reasonable precaution is taken to protect self, employee-partners,customers, customer property, and is responsible for all Buffalo Rock equipment, racks,venders, and coolers whether the account is open or closed. Ensure that all accounts of the assigned employee-partners requiring “weekend andholiday” merchandising are serviced adequately, either by assigned employee-partners orassigned Sales Support employee-partner based on the franchise’s established rotation Ensure that all assigned employee-partners keep all forms of communication turned on inaccordance with department guidelines. Review customer call-in reports daily and address any issues promptly with the customerand the employee-partners. Ensure that all Delivery trucks are inventoried correctly at both check out and check in,and that the corresponding correct count is reflected on both the inventory sheet and thehand-held computer (if applicable). Know each manager/buyer at each account by name and keep them updated on allBuffalo Rock Company information pertinent to mutual business needs. Ensure that all marketing programs with assigned /selected accounts are implemented andmaintained, and report and remedy any non-compliance under the MerchandisingStandards Assist with the collection of any missing invoices, or DSDs, and in the collection of anyoverdue account balances and bad check payments. Adhere to customer policies for vendors or suppliers, which may include but are notlimited to business conduct policies, business ethics policies, legal policies, and deliveryand merchandising policies. Responsible for following SOP on meeting schedule and guidelines (i.e. weekly, monthlyand quarterly) as directed. Coach, train, develop and assist employee-partners in accomplishing their assigned goalsand responsibilities. Conduct periodic performance reviews with employee-partners. Ensure all assigned employee-partners service their assigned routes daily, and in theevent of their absence make sure the route is worked. Ensure all accounts serviced by the assigned employee-partners have received theirscheduled delivery before the end of scheduled business day and/or week. Ensure all assigned employee-partners report to work daily and on time in accordancewith department guidelines. Understand and use when needed the counseling and progressive discipline as outlined inthe Company Policy Manual. Ensure compliance with all equal opportunity, non-discrimination, and no-harassmentlaws and policies. Required to work any special events or other events associated with the Buffalo RockCompany or the franchise. Perform all other duties as assigned.Other Duties And Responsibilities Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company. Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training. Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities. Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property. Honor and follow through on all business commitments.Competencies Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics - Using mathematics to solve problems. Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension- Understanding written sentences and paragraphs in work related documents. Speaking- Talking to others to convey information effectively. Writing- Communicating effectively in writing as appropriate for the needs of the audience. Coordination- Adjusting actions in relation to others' actions. Instructing - Teaching others how to do something. Persuasion - Persuading others to change their minds or behavior. Service Orientation- Actively looking for ways to help people. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Supervisory ResponsibilitiesCarries out supervisory responsibilities in accordance with the company's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; making recommendations regarding changes in status.Work environment In an Enclosed Vehicle or Equipment Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.Physical demandsN (Not Applicable) Activity is not applicable to this position.O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)Physical DemandsLift/CarryStandCWalkCSitFManually ManipulateCGraspCReach OutwardCReach Above ShoulderCSpeakCClimbOCrawlOSquat or KneelFBendF10 lbs. or lessF11-20 lbs.F21-50 lbs.O51-100 lbs.OOver 100 lbs.NPush/Pull 12 lbs. or lessF13-25 lbs.F26-40 lbs.O41-100 lbs.ORequired Education And ExperienceEducation: High School Diploma or General Education Degree (GED); Required.Computer Skills: Basic knowledge of Microsoft suite of products including Word, Excel, Outlook, PowerPoint, SharePoint, ShareFile, OneNote, and OneDriveExperience: At least 3 plus years of Sales and Management Experience (or management approval): RequiredCertifications and Licenses: Valid state Class A CDL driver license, for state of residence, with a good driving record; Required.Tools and TechnologyTools- Telephones, scanners, desktop/laptop computersTechnology- Software: ViP, TCP Scheduling Software, MotusKnowledgeSales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Mathematics - Knowledge of arithmetic, algebra, geometry and their applications.Affirmative Action/EEO statementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Other DutiesThe company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.Applicant/Employee-Partner______________________________ Date__________________Interviewer/Supervisor___________________________________ Date__________________