Operations Manager (2 - 11 PM)

At FCP Euro, Operations Managers do more than run shifts. They build teams, improve systems, and help deliver the final touchpoint in the customer experience. FCP Euro is not a traditional fulfillment environment. Every order we ship represents trust from a customer who expects the right part, on time, with zero excuses. That means this role is about more than output. It is about building teams, improving systems, and creating customer experience worthy of the brand.Reporting to the Director of Northeast Operations, the PM Operations Manager is responsible for leading day-to-day distribution center operations, developing Assistant Operations Managers, Team Leads, and front-line associates, and driving performance across safety, quality, cost, delivery, and customer experience. This role is built for a strong, hands-on leader who thrives in a fast-paced, high-volume, high-SKU environment and knows how to balance people leadership with operational discipline.FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.We are looking for a leader who wants to raise the bar, develop people, challenge the status quo, and build a brand-new part of our operation. As our business grows, we are building an operation to effortlessly absorb future demand; this role will spearhead and formalize our PM operations.Responsibilities And DutiesOperational Leadership & ExecutionLead weekly and daily distribution center PM operations to ensure safe, accurate, and efficient execution of the business planDeliver results against key performance indicators, including Perfect Order Rate (POR), variable cost per line item (VCPL), on-time shipments, defect reduction, aged orders, throughput, and labor productivityBuild and manage labor plans that align staffing with forecasted demand, control overtime, and maintain service levelsEnsure internal and external SLAs are consistently achieved through disciplined execution, follow-through, and issue resolutionMonitor operational performance in real time, identify gaps quickly, and take decisive action to keep teams on planOwn the total PM operation, including: Inbound, Outbound, and Inventory Counts teams; 30+ associates. Hire, build, and expand the PM team across Inbound, Outbound, and Inventory Count to optimize the operation for future schedule adjustments across 7 days Work closely with AM leadership for successful shift handoff and strategy. Team Leadership & DevelopmentLead, coach, and develop Assistant Operations Managers, Team Leads, and front-line associates to build a strong leadership bench and a high-performing operationSet clear expectations, provide direct and timely feedback, and hold teams accountable to performance, behavior, and safety standardsFoster a positive, feedback-rich culture built on trust, ownership, collaboration, and continuous learningCreate an environment where employees feel supported, challenged, and motivated to growPartner with cross-functional leaders and support teams to strengthen communication, improve execution, and elevate the employee experienceContinuous Improvement & Process ExcellenceDrive initiatives that improve safety, quality, productivity, labor efficiency, and delivery performanceStandardize and refine work methods across shifts to improve consistency, reduce variation, and increase throughputUse data, root-cause thinking, and frontline observations to identify bottlenecks, eliminate waste, and solve operational problemsLead process improvements that strengthen customer-facing accuracy and improve overall cost-to-serveChampion a culture of operational excellence where continuous improvement is part of the daily rhythm of the businessCustomer & Business ImpactKeep customer experience at the center of decision-making by ensuring the operation delivers speed, accuracy, and reliability every daySupport a fast-moving automotive business with a complex catalog and high SKU count, where execution quality directly impacts customer trustHelp build an operation that can scale with the company’s continued growth while maintaining a high standard for service and team performanceExperience & Skills6+ years of leadership experience in a distribution center, fulfillment center, or operational management environmentWere looking for builders who can both manage existing processes and create future standards. Strong preference for experience in picking, packing, and shipping operationsE-commerce fulfillment or distribution center experience strongly preferredExperience managing in a high-volume, high-SKU environmentExperience leading front-line teams and developing emerging leadersStrong working knowledge of warehouse management systems, operational reporting, and performance metricsDemonstrated ability to use data to drive decisions, improve performance, and solve problemsExperience with Lean, Six Sigma, or other continuous improvement methodologies preferredProven ability to operate effectively in a fast-paced environment with shifting priorities and high standardsStrong communication, coaching, and accountability skillsComfortable working cross-functionally with HR, Safety, Facilities, Inventory, and other support teamsProficiency with Google Workspace Flexibility to work weekends, nights, holidays, or extended hours as business needs requireBilingual in Spanish preferredAutomotive, aftermarket, parts distribution, or other complex inventory experience is a plusBenefits & PerksCompany-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays401 (k) with Company deposit and matchDiscounted prices on our catalog of European car parts!CompensationThis is an exempt salaried role with a base salary of $95,000 - $115,000 depending on experience, with a total compensation opportunity of $104,000 to $125,800 annually.FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.Powered by JazzHR8s4P19fSij