Network Engineer I

Location: Franklin, TNOur MissionWe are improving the lives we touch. We need passionate, talented people working together who share our desire to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders. Acadia Healthcare is a leading provider of behavioral healthcare services nationwide. Our organization values input from employees and fosters collaboration to create a team-oriented service delivery system.About The RoleUnder general direction, the Network Engineer I manages the purchase, installation, and support of network communications, including LAN/WAN systems. Works on complex problems where analysis of situation requires in-depth evaluation of various factors. Assists with large scale systems projects through vendor comparison and cost studies. Provides work leadership and training to support teams. Requires knowledge of LAN/WAN systems, networks, and applications. Provides direction, information and recommendations regarding network configurations and installations.Compensation & BenefitsWe value your expertise and dedication—and we invest in your success.Competitive Base Salary commensurate with experienceComprehensive Medical, Dental, and Vision Insurance401(k) Plan with Company MatchPaid Time Off (PTO) and recognized holidaysCompany-paid Basic Life and AD&D InsuranceEmployee Assistance Program (EAP) and mental wellness resourcesOpportunities for professional growth and advancement within Acadia’s nationwide networkEssential FunctionsEstablishes networking environment by implementing system configurations; directing system installation; defining, documenting, and enforcing system standardsMaximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; proactively addressing network optimization needsTroubleshooting malfunctions of network hardware and software applications to resolve operational issues and restore servicesAdministration of systems and servers related to the network infrastructure to ensure availability of servicesMaintain and support Acadia Healthcare’s multi-site network operationsCoordinate repairs and technical support for network services and systemsSecures network system by establishing and enforcing policies; defining and monitoring accessAccomplishes information systems and organization mission by completing related results as neededReporting network operational status by gathering and prioritizing informationServe as a mentor to Field Support and Core Infrastructure staffMaintain current documentation of Acadia Healthcare’s network architecture and systemsMaintain a thorough understanding of networking and security technology platforms. (DNS, Security, IP Routing, HTTP, VPM, Wireless, Email Routing, etc.)Monitor and report on network performance against IT’s Service Level AgreementsResearch and oversee implementation of new technologiesSupport 24X7 operations as needed for network infrastructure after hours & weekendRespond to tickets in a timely manner to ensure that IT meets its Response and Closure SLAsExecute Acadia Healthcare IT’s incident management processes to properly triage, resolve and/or route issues to the appropriate IT resource for support or escalationCollaborate with all team members, across IT towers and third parties to ensure expedient problem resolution, deliver to project objectives, attend meetings as required, and perform other duties of a similar nature or levelWrite routine reports and correspondence, and emailCommunicate in an effective and professional manner to individual users, groups of users, and other Acadia Healthcare employeesKeep updated on new technology and industry trends and attend appropriate certification courses to maintain proficiencyPerforms other tasks as assignedStandard ExpectationsComplies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentialityCommunicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care teamDevelops constructive and cooperative working relationships with others and maintains them over timeEncourages and builds mutual trust, respect and cooperation among team members.Maintains regular and predictable attendanceEducation/Experience/Skill RequirementsBachelor’s degree or equivalent work experienceMinimum 1+ years demonstrated experience in an independent role supporting LAN/WAN environmentsGeneral understanding of TCP/IP. Understanding of the differences between switching and routingFamiliarity with the OSI model and differences between layersAbility to escalate and involve other resources as required to provide support per Acadia Healthcare IT Service Level AgreementsAbility to think quickly and respond effectively to high-visibility situationsAbility to train, explain and impart knowledge to othersKnowledge of office administration procedures with the ability to operate most standard office equipmentAbility to work professionally with sensitive, proprietary data & information while maintaining confidentialityExcellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and externalSelf-motivated with strong organizational skills and superior attention to detailMust be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changesCapable of working within established policies, procedures and practices prescribed by the organizationEnglish sufficient to provide and receive instructions/directionsLicenses/Designations/CertificationsNot ApplicableSupervisory RequirementsThis position is an Individual Contributor While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. AHCORP