Account Coordinator

Account CoordinatorWork Location: Johns Creek, GAKey ResponsibilitiesProvide assistance to SERVEONE US branch by responding to clients related to orders and products (Location: TN & GA)Job DescriptionAssisting customers of US branch with product-related questions by email and in personHandling claims regarding refunds or exchangesProcessing orders are given over the phone, email, or internal ERP systemHandling communication with customers and vendors to ensure on-time paymentAssisting in coordinating the delivery process to meet guarantees to customersManaging relationships with customersUpdating internal databases with account informationLiaise with internal teams to ensure proper pre/post-sales servicePrepare, file, and retrieve sales-related documents such as invoices and PO StatusAssisting all sales related workQualificationsStrong communication skills with a problem-solving attitudeExcellent computer skills (MS Office)Organizational and time-management skillsHands-on experience with CRM softwareHighly motivated, self-directed, and customer service orientedDemonstrate strong attention to detail and a sense of urgencyAbility to learn and perform multiple tasks in a fast-paced environmentAbility to work independently as well as in a team environment settingBachelor's DegreeBenefits & CompensationWe believe in taking care of our team. This position offers a robust benefits package designed to support your health and long-term financial security:100% Paid Premiums: Full coverage for Medical, Dental, and Vision insurance.Retirement: 401K matching program, eligible after just 30 days of employment.Paid Time Off: 15 days of PTO (earned on the 1st day of work).Holiday Pay: 15 National Paid Holidays per year.Equal Employment Opportunity StatementServeone America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.