Area Director of Operations- Playa Bowls

Job DescriptionABOUT THE COMPANYPlaya Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is tobring superfruit bowls to the masses using only the freshest, highest quality ingredientswhile providing a fantastic in-store brand experience. What began as a pair of blenders,a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of theleading fast casual restaurant concept. Playa Bowls added more than 70+ locations in2024 and are on target to add as many 90 new locations in 2025. Our continued rapidgrowth has created the opportunity for an individual who will help us with continuing togrow our brand!What We OfferPlaya Bowls offers Competitive Compensation, Incentive Bonus Plan, Paid Time Off,Advancement Opportunities, Playa Discounts, Fun Environment, MileageReimbursement/Vehicle Stipend, Cell Phone Stipend, Company Card provided.Who You AreThe Area Director of Operations (ADO) is a key member of the Operations team,reporting directly to the Franchise Owner. This is a regional based role in the Memphisarea. ADO responsibility is to oversee an assigned area of Playa Bowl locations in TNand MS and is responsible for creating and cultivating the Playa Bowls culture with allteam members in the system. They are people developers, and know how to motivate,train, hold accountable and have fun with their teams. They are planners but can alsofight fires in the business when necessary. They excel in business planning, drivingoperational excellence and guest experience. They will provide business acumen andfinancial management with effective communication. They will perform allresponsibilities with the utmost dignity and respect while garnering effectiverelationships via mutual trust and respect.What You’ll Do Demonstrates the Playa Bowls values of community, respect, integrity, qualityand passion in words and actions Assess and analyze the shops KPI’s to understand where the stores areperforming relative to Playa Bowls brand benchmarks and puts plans in place toachieve results Lead, Influence and hold General Managers accountable to achieving KPI’s Monitoring shop performance, identifying areas for improvement, andimplementing strategies to improve operations and guest satisfaction Drives the business through mentoring and training management and builds apersonal development plans for their GM’s Accountable for Building Great Management Teams in shop from GM to teammembers. Conduct site evaluations and put in place action plans which foster improvedoverall unit level performance Provide written communication within 24 hours regarding visits and evaluation Maintain, support, and compliance in the Food Safety and Sanitation Complete annual business forecasting and budgets for area of responsibility Maintains Operational Excellence in shop every day and ever shift by following allprocesses and procedures Rollout training for all new products and procedures Ensure shops are following all processes and procedures to achieve operationalexcellence Conducts Performance evaluations on Team, develops development plans andKPI tracking and holding team accountable for delivering resultsWhat You’ll Bring 3-5 years’ relevant experience; previous experience supervising a multi-unitBusiness Environment Preferred Multi-unit Supervision Required Bachelor’s Degree or equivalent work experience required Ability to build strong working relationships with General Managers, AssistantManagers, Shift Leaders, Team members and community partnerships Ability to multi-task, have strong organization skills, and proven ability to manageconflict Advanced knowledge of consultative approaches and experience guiding leadersto make solid business decisions Strong business acumen skills with the ability to plan and set clear priorities toachieve business objectives Ability to work independently and adapt to changing environments Excellent communication skills; both written and oral, as well as listening skillsWORK CONDITIONS Full-time salaried position overseeing multiple locations Fun work environment Must be able to travel between shops and manage time in each location everyweek, an office will be provided as a home base. This is not a remote position.Essential Physical Functions Must be able to remain in a stationary position for prolonged periods of time Must be able to lift or otherwise move 25-40 pounds occasionally Must be able to retrieve items from high and low shelving, the fridge/freezer, andunder counters.MISSIONInspire and support our communities one bowl at a time.VALUESReal Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol“Playa Bowls is an equal opportunity employer and all aspects of employment includingthe decision to hire, promote, discipline, or discharge, will be based on merit, competence,performance, and business needs. We do not discriminate on the basis of race, color,religion, marital status, age, national origin, ancestry, physical or mental disability, medicalcondition, pregnancy, genetic information, gender, sexual orientation, gender identity orexpression, veteran status, or any other status protected under federal, state, or local law.”