Remote Customer Technical Support

1. About Our Client:The organization operates within the smart home security industry, focusing on protecting and connecting homes, businesses, and commercial customers. It addresses the challenge of safeguarding life and valuables through continuous innovation in technology and strategic partnerships, maintaining a leading position in the U.S. market.2. About the Opportunity:The Remote Customer Technical Support* role is designed to provide technical assistance and customer service for residential and small business alarm and home automation systems. This position is critical in resolving technical issues efficiently while ensuring a positive customer experience through patient support and de-escalation techniques.3. Responsibilities:• Manage inbound calls regarding alarm system and home automation queries• Troubleshoot technical problems using guided workflows• Educate customers on system use and technical solutions• Promote Virtual Service Calls to save customer time and cost• Schedule onsite technician visits when necessary• Maintain consistent and punctual attendance• Work independently in a fast-paced and changing environment• Provide empathetic and effective customer interactions• Meet home workspace requirements for remote work• Adapt to changes and feedback for ongoing performance improvement4. Requirements:• High school diploma or equivalent• Minimum one year of customer service experience• Troubleshooting skills• Strong organizational skills• Excellent verbal and written communication skills• Ability to multitask and prioritize effectively• Demonstrated problem-solving and customer de-escalation abilities• Typing speed of at least 35 wpm• Intermediate computer application knowledge• Reliable and dependable with a distraction-free workspace5. Pay Range and Compensation Package:• Starting hourly rate of $17.00, increasing to $20.00 after 180 days with incremental increases every 30 days• Access to healthcare benefits• 401(k) plan with company match• Short-term and long-term disability coverage• Life insurance• Paid time off with accrual up to 120 hours in the first year• Six paid holidays6. Benefits & Perks:• Paid on-the-job training• Paid time off• Pet insurance• Tuition reimbursement• Adoption assistance• Volunteer opportunities• Childcare and eldercare resources• Shift-differential pay policyEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.