Front Desk Representative (Bilingual)

JOB TITLE: Front Desk Rep (Bilingual in Spanish)General Summary Of DutiesGreeting patientsPerforming check-in proceduresMaintaining current demographic and insurance information in computer and in the chartPerforming office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as neededPrimary focus is servicing patients in the lobby with backup for phones and other front office personnelRequirementsBilingual requiredHigh School Diploma, with 1-2 years experience in healthcare backgroundKnowledge of clinic policies and proceduresKnowledge of computer systems, programsKnowledge of medical terminologyMust be able to multi – taskMust be able to express compassion and kindness to patients calling and being seen in the officeMust maintain a professional and upbeat attitudeSkill in written and verbal communication and customer relationsAbility to work with effectively with medical staff, Management, authorizations, external agencies and patientsRequires sitting and standing associated with a normal office environmentNormal busy office environment with much patient contact