Workforce Management Analyst (Pittsburgh)

About Blink Health Blink Health is a fast‑growing healthcare technology company focused on making prescription medications accessible and affordable for everyone. Through our innovative platforms, BlinkRx and Quick Save, we help eliminate traditional barriers in the prescription supply chain—improving patient access, transparency, and outcomes. About the Role The Workforce Management Real-Time Analyst will join our Patient Services Operations – Operational Excellence team. This role plays a critical part in monitoring real-time contact center and pharmacy operations, ensuring service levels are met through proactive staffing adjustments and data-driven decision-making. Key Responsibilities Include: Monitoring real-time performance (service levels, queues, adherence) across contact center and pharmacy operations Executing intraday staffing adjustments (breaks, lunches, OT, VTO, queue reassignments) Communicating risks, gaps, and recommendations to operations leadership Partnering with Forecasting, Scheduling, and Operations teams Maintaining dashboards and real-time performance reports Supporting continuous improvement initiatives Schedule & Location: Onsite – Pittsburgh, PA Shift: 1:00 PM – 9:00 PM, Monday–Friday Saturday: 9:00 AM – 5:00 PM (40‑hour work week) Training (first month): 10:00 AM – 6:00 PM, Monday–Friday What We’re Looking For: Experience with WFM tools (Assembled preferred) Strong analytical skills; Excel/Google Sheets required Ability to make quick decisions in a fast-paced environment Excellent communication and stakeholder management skills Detail-oriented, adaptable, and proactive mindset