Customer Support Specialist

What you'll do You will work on assignments requiring judgment in resolving issues and/or in making recommendations for improvementsIdentify key issues and patterns from partial/conflicting dataWork independently with little direction on daily work, and general instructions on newly introduced assignmentsFollow documented procedures, document technical issues and escalate complex issuesOwn assigned work, keeps stakeholders informed of progressTake a broad perspective to problems and spot new solutionsManage customer expectations within company guidelinesExplains technical issues in clear, non-technical terms.Collaborate with colleagues for problem resolution, and service improvements.Seek guidance and escalate complex issues to the global team.Provide timely and courteous support to end users.This an on-site position, meaning that you will be required to work from the office full-time. What you'll have1-3 years of relevant experience or applicable training in customer support or a related field.A solid understanding of customer service principles and the ability to apply skills to address a wide range of inquiries.Engaged by troubleshooting issues related to technology, along with an understanding of common applications and systems.Strong communication and interpersonal skills for effectively interacting with customers.Not being afraid to speak up when uncertain.What we offer A competitive compensation package, of course. Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning. Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities. Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. It’s all about getting the best out of both worlds – we ask TomTom’ers to come to the office two days a week, and the remaining three are free to be worked in either location. Improve your home office with a setup budget and get extra support with a monthly allowance. Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping. Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday. Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world. Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom! Find out more about our global benefits and enjoy additional local benefits tailored to your location. Meet your team We are Digital Workplace. We’re on a mission to deliver a seamless user experience across TomTom’s Digital Workplace – covering all the digital tools TomTom’ers use to do their jobs. This includes solutions for collaboration, communication, productivity, meeting rooms, and hardware. For most, Microsoft platforms and tools are at the core. On our team, you’ll help design, develop, deliver, operate, and support solutions through a defined set of services, so that together at TomTom we can better create location technologies for a safer, cleaner, congestion-free world. At TomTom... You’ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet. Work with a team of 3,700 unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them. After you apply Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs. TomTom is an equal opportunity employer TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you’ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.