Field IT Support Technician (On-Site & Remote)

Buffalo IT Services · Western New YorkCompany DescriptionBuffalo IT Services provides comprehensive managed IT support to small businesses and healthcare organizations across Western New York, with a strong focus on medical environments. We work closely with our clients as long-term partners, supporting everything from workstation issues to servers, firewalls, cloud systems, and full network infrastructure. We are a hands-on MSP. Our technicians work directly with real environments, real users, and real problems. No call-center scripts. No ticket-passing culture. Just practical IT work that keeps businesses running. We support everything from single-office deployments to multi-site organizations and expect our technicians to grow with us.Role DescriptionBuffalo IT Services is seeking a Field IT Support Technician to provide both on-site and remote technical support to business clients throughout Western New York. This position is ideal for someone who enjoys variety in their day and wants exposure to real infrastructure work beyond basic help desk support. You'll work directly with desktops, servers, networks, Microsoft 365 environments, firewalls, printers, and line-of-business systems used in healthcare and small business environments. This is a hybrid role involving remote support, office-based coordination, and travel to client locations. Position is from 8am-5pm Monday through Friday.What You'll DoProvide remote and on-site support for:Windows workstation troubleshooting and repairPrinter deployment and network printer troubleshootingMicrosoft 365 administration (user setup, email issues, licensing, permissions)Active Directory user and workstation managementNetwork troubleshooting (switches, VLANs, Wi-Fi environments)Firewall and router support (Fortinet experience is a plus)Server connectivity and shared resource troubleshootingBackup monitoring and recovery verificationSoftware deployment and patchingImaging systems and clinical workstation support (healthcare environments)New workstation deployments and office setupsDocumentation of environments and support proceduresYou'll also assist with:Client onboarding projectsNetwork upgradesHardware replacementsSecurity improvementsEscalation troubleshooting alongside senior engineersLight duty web projects if comfortableRequired QualificationsValid driver's licenseReliable personal vehicle for travel between client locationsStrong troubleshooting ability across Windows environmentsExperience supporting small business networksComfort working independently on-site at client officesStrong communication skills with non-technical usersAbility to manage multiple tickets and prioritiesPreferred Experience (2+ Years in similar role Ideal)Experience in a hands-on IT support role such as:MSP technicianField technicianTier 2 support technicianSystems support technicianDesktop support technician in a business environmentExperience supporting:Windows ServerActive DirectoryMicrosoft 365 / Exchange OnlineNetwork printersVPN connectivityWireless deploymentsFirewall troubleshootingHealthcare or dental IT experience is a major plus but not required.Certifications (Helpful but Not Required)Examples:CompTIA A+Network+Security+Microsoft certificationsFortinet certificationsWe are willing to train the right candidate with strong fundamentals and the right attitude.What Makes This Role & Buffalo IT Services Different?You won't be limited to password resets and basic tickets.Our technicians work directly with:serversfirewallsswitchescloud environmentsimaging systemsbackupssecurity toolsreal infrastructure projectsThis is a growth role for someone who wants to move beyond entry-level help desk and desktop support.Location RequirementsThis role supports businesses throughout Western New York. Travel to client offices is required on a case by case basis.Applicants must have:a valid driver's licensereliable transportationability to travel locally during the workdayIdeal Candidate Personality FitYou'll do well here if you:like solving problems independentlyenjoy working directly with clientswant light exposure to infrastructure workare comfortable walking into unfamiliar environments and figuring things outhave strong critical thinking skillswant to grow into a Tier 3 or systems role over time Buffalo IT Services is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.Employment with Buffalo IT Services is contingent upon the successful completion of a background check, which may include verification of employment history, education, and criminal history, where permitted by law. All background checks are conducted in compliance with applicable federal, state, and local regulations, including the New York Fair Chance Act where applicable.Candidates must be eligible to work in environments that require compliance with client security policies and confidentiality expectations.