Senior Manager ( Must have Early Education Experience)

SUMMARY Under the direct supervision of organization structure direct report, within assigned division, the Senior Manager is responsible for formulating, implementing, administering, and evaluating the services provided by the Organization through its program staff. Specific responsibilities include direct supervision of staff, staff development, procedure development, technical assistance, quality assurance, outcomes measurement and reporting, and continuous improvement efforts. DUTIES AND RESPONSIBILITIES/ ESSENTIAL FUNCTIONS Supervises, monitors, and evaluates supervisors in day-to-day operations. Ensures that all staff operate within Agency, state, and federal guidelines and regulations. Collects, analyzes, and reports program operations and outcomes information. Makes program, policy, and process improvement recommendations to senior program leadership. Prepares documentation and reports to ensure accurate and timely program performance communication to staff, board, regulators, funding agencies, and the community at-large. Assists in the proactive identification and resolution of program risks and related issues. Develops and implements a schedule for on-going observations, training, and staff feedback opportunities. Assesses the development and certification needs for program staff and provides direction to Human Resources in identifying and coordinating appropriate training. Trains staff to maintain the standards and expectations of government regulators. Assists in the recruitment and hiring of professionals to meet the needs of the Division. Oversees the licensure and personnel files and compliance with regulatory guidelines. Provides performance management and evaluations to direct reports. Ensures that communications regarding changes to policies, procedures, and programs is received in a timely fashion by supervisors and staff. Follows a continuous plan of program, professional, and process growth and improvement; utilizing a variety of proven and innovative training opportunities, tools, and techniques. Perform all other duties as assigned by the Compliance Officer. SUPERVISORY RESPONSIBILITIES Based on the Organization Structure within the assigned Division.