System Support I

Job DetailsDescriptionBenefits11 Paid Holidays401(k)401(k) matchingAD&D insuranceDental insuranceDisability insuranceEmployee assistance programFlexible scheduleHealth insuranceLife insurancePaid sick timePaid time offPaid trainingReferral programVision insuranceJob typeFull-time.LocationThis is an in-office opportunity located at 401 White Horse Rd, Voorhees, NJ 08043Number of openings for this position1Pay$20 per hour plus $630 to be paid towards medical health insurance per month.ScheduleMonday to Friday.Job SummaryThe System Support I position is responsible for assisting with technical support of desktop computers, applications, related technology, daily system maintenance, installation and testing of new equipment and software and timely resolution of user issues.Job Duties And ResponsibilitiesCommunication and support for end usersFollow standard processes and proceduresIdentify and escalate priority issues per specificationsPC support and maintenanceTrack issues through change management processQualificationsEducationHigh School Diploma or GED required.Some business-related college courses are preferred.ExperienceMinimum of one year experience in a business environment; collection experience preferred.Ability to prioritize rapidly changing assignmentsExperience working in an automated systems environment (or similar call center).Experience with various PC programs including MS Excel, PowerPoint, Word, and Outlook.Understanding of the collection industry and the techniques employed by a high performance, fast paced production environment helpfulExperience working in an automated collection or call center environment preferredExperience working in a client/contractor driven environment helpfulKnowledge, Skills, And AbilitiesHardware and software issue resolutionDatabase software, internet software and word processing softwareEffective oral and written communication skillsEstablish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being providedAbility to handle and resolve recurring problemsProfessional attitude, enthusiastic, and reliableSuccessfully pass pre-employment (post offer) background checkLanguage/Communication/InterpersonalAbility to read, write and speak fluent English. Ability to establish effective professional relationships with all internal and external business partners. Excellent presentation and facilitation skills. Ability to adjust quickly to changing business needs. Ability to exercise discretion and judgment.AnalyticalEffective problem-solving skills.TechnicalExperience working with Microsoft Office applications including, but not limited to, Excel, PowerPoint, Project, Word and Access.ClearanceAs a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.SecurityInformation and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory – they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there – this includes locking your session, and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility – if this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures in regards to the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.Medical BenefitsFor a position at this level, Coast will pay $630 per month for medical coverage for the employee. Coverage begins on the first day of the month following 60 days of employment. Eligibility and participation are subject to the terms outlined in the applicable Summary Plan Description.Dental and VisionFor a position at this level, Coast offers optional buy-up plans for dental coverage. Coverage begins on the first day of the month following 60 days of employment.Paid Time OffPaid Holidays: 11 Federal holidays Sick Leave: At the start of employment, employees will begin accruing one hour of paid sick leave for every 30 hours worked, with a maximum accrual. Employees may not use more than 40 hours of sick leave in any benefit year.Paid Vacation: Beginning on the one-year anniversary of employment, 10 days of vacation will be awarded. Thereafter, additional vacation will be awarded on each anniversary with vacation accruals increasing on five-year incremental anniversaries.RetirementCurrently offered through TransAmerica.Employees become eligible to participate in Coast’s 401k plan the first day of the quarter following successful completion of a 60-day waiting period beginning with their start date. Eligibility and participation of the 401k plan are governed by the terms and conditions set forth in the Summary Plan Description.Currently, and only by way of summary, Coast will match up to 3% of contributions made after one year of employment.Term Life InsuranceFor a position at this level, Coast provides company-paid term life insurance with a $10,000 death benefit upon successful completion of a 90-day introductory period. Additional Voluntary BenefitsHealth Savings Account (HSA): Available when enrolled in Bronze medical planAccident insurance offeredEmployee life insurance (additional coverage available at employee cost) offeredSpouse and child life insurance options offeredShort and long term disability offeredEmployee assistance program (EAP)Employee referral bonuses Note: Plans, coverage options, and company contributions are subject to change during annual open enrollment.DisclaimerThis job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.