Deficiency Collector

*Description*SUMMARY: The deficiency collector position is responsible for planning a course of action to recover outstanding payments, negotiate payoff deadlines, settlements, and payment plans. This position will also be responsible for legal assessments based on account balance, risk, and overall collectability. Assessments will include recommending replevins, judgements, and wage garnishments in order to maximize potential recoveries on past due accounts. The role is also responsible for servicing and collecting on auto loan accounts that impact delinquency and documenting all collection activities utilizing loan servicing softwareRESPONSIBILITIES:* Perform periodic review of eligible accounts that require deficiency letters* Prepare legal documents* Perform skip work to locate viable assets* Review Charge Off Deficiency campaign to determine next steps based on strategy* Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures* Maintain satisfactory work efforts on multiple queues based on specified requirements* Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA)* Provide excellent customer service to customers* Meet or exceed defined department goals and metrics*Additional Skills & Qualifications** Minimum 3 years collections experience* Experience with post-charge off deficiency accounts preferred* Strong phone contact handling skills and active listening* Customer orientation and ability to adapt/respond to different types of characters* Ability to multi-task, prioritize and manage time effectively* Effective communication and negotiation skills* Exceptional problem solving and persuasive skills* High school diploma or equivalent*Experience Level*Intermediate Level#westpriority26*Job Type & Location*This is a Contract to Hire position based out of Foothill Ranch, CA.*Pay and Benefits*The pay range for this position is $24.00 - $31.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)*Workplace Type*This is a hybrid position in Foothill Ranch,CA.*Application Deadline*This position is anticipated to close on Mar 31, 2026.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.