Remote Customer Support Representative

1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.We are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. This is a work from home job that can be done remotely.ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and professional mannerResolve customer complaints and issues effectively and efficientlyProvide product information and assistance to customersProcess orders, returns, and exchanges accuratelyCollect overdue payments for the company and handle debt collection proceduresMaintain customer records and update information as neededCollaborate with other team members to ensure customer satisfactionRequirementsHigh school diploma or equivalentProven customer service experienceExcellent communication and interpersonal skillsStrong problem-solving abilitiesAbility to work in a fast-paced environmentProficiency in Microsoft Office and CRM softwareSend your resume and cover letter to our recruitment team, and you will be reached out to with all the necessary details of the Job.Seniority level Entry levelEmployment type Full-timeJob function OtherIndustries Technology, Information and Internet#J-18808-Ljbffr