Locksmith Technician (Or Apprentice)

Job Duties Our Locksmiths perform a wide range of job duties that must be carried out in a manner consistent with our high level of customer service. This is a full time position. The hours are Monday through Friday from 8:30am until approximately 5:00pm with a 30 minute unpaid lunch break. Work days often go past 5:00pm when customers necessitate it. An average of 0 to 3 hours of overtime per week is normal. Work load includes both "on the road" service call work and "in house" shop work Perform installation and troubleshooting on new and existing security systems for the following products: Door Locks Door Closers Exit Devices Aluminum Storefront Hardware Keypad Locks Master Key Systems Key Control Systems Safe Deliveries, Repairs, and Combination Changes We do NOT offer automotive locksmith services (though we occasionally will make duplicate car keys at our storefront only) Over time, cross train in our electronic security products side and gain apprenticeship hours which can be used towards obtaining a low voltage electrician's license. Assess customer locations for security weaknesses or product failures and then make recommendations to the customers to address those concerns Maintain discretion and confidentiality of sensitive security knowledge both at our company and at our customers' locations. Be "On Call" periodically to perform emergency service after hours. The typical schedule is one week "On Call" every 6 - 8 weeks but can be as frequent as every 4 weeks depending on the current number of employed Technicians. We only average 1 to 2 on call jobs per month and technician compensation is at least $120 per on call job. Maintain assigned service van for cleanliness and mechanical efficiency. Qualifications Potential candidates should have the following requirements. A strong mechanical aptitude An ability and comfort with using both hand tools and power tools An ability to troubleshoot deficiencies and resolve them Ability to think and work independently and efficiently A working knowledge and ability to comply with safety procedures mandated by OSHA and "best practices" High school diploma or equivalent Valid Driver's License issued by the USA state of residence Able to pass state and customer mandated security background checks. A willingness to work mandatory overtime when necessary. (Usually no more than 1 to 3 hours a week) An ability to perform the physical nature of the job. Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and Systems Technicians need to stand and/or move around through the majority of their shift. What We Provide We want to make sure our technicians have everything they need to succeed to ensure our customer's needs are met and our employees are satisfied with their employment. As such, we provide the following to our technicians at no cost to them: Company branded service vehicle Vehicle fuel Access to company owned standard and specialty trade tools Internet enabled smart phone Paid training (if during regular business hours) Free tuition for trade school education to obtain electrical license License renewal fees and free continuing education for license renewal Occasional personal use of company equipment during non working hours Compensation Hourly rate will vary based on candidate's qualifications and experience. Please send your requested rate with your resume and cover letter. Apprentices with no previous locksmith experience will be in the $19 to $22 range. Candidates with previous locksmith experience will be in the $22 to $27 range. Overtime is paid 1.5 times regular rate for hours worked in excess of 40 in a week. On call compensation is very generous. Minimum of $120 paid per emergency job. Weekly bonus to "On Call" tech. Annual paid time off is available based on tenure at company. (40 hours after 1 year of employment, 80 after 2, 120 after 5, and 160 after 8) 8 paid holidays 40 hours per year of sick paid time off is accrued in accordance with MA law after 60 days of employment Simple IRA retirement plan with employer match of employee contributions up to annual cap We pay 50% of health and dental insurance premiums We offer Aflac products and dental insurance at employees expense Some benefits subject to a probationary vesting period Job Type: Full-time Pay: $19.00 - $27.00 per hour Expected hours: 36 – 42 per week Benefits: Dental insurance Employee discount Health insurance Health savings account Paid time off Professional development assistance Retirement plan Schedule: Monday to Friday Application Question(s): In compliance with Massachusetts law, are you willing to submit to a criminal background check? Experience: Locksmithing: 1 year (Preferred) License/Certification: Driver's License (Required) Ability to Relocate: West Springfield, MA: Relocate before starting work (Required) Work Location: On the road