Heavy Haul Customer Service Representative

Heavy Haul Customer Service RepresentativeThe Heavy Haul Customer Service Representative plays a key role in growing ourheavy haul-focused business. In this role, you'll combine sales savvy withtop-notch customer service to build relationships, win new business, and keepfreight moving.You'll be the go-to connection between customers and our operationsteam-making sure every load runs smoothly from quote to delivery. If you'redriven, relationship-focused, and enjoy closing deals while solving problems,this role is for you.At ATS, you're not just filling a role-you're building a career. We valuedriven, customer-focused people who want to grow, make an impact, and be part ofa team that moves some of the most complex freight in the industry. If youthrive in a performance-driven environment where effort = reward, you'll feelright at home here with this position's incentive opportunity. Heavy Haul CSRswith 2 to 3 years' experience, have potential incentive earnings of $20,000+annually.What You'll Do:Drive revenue by proactively selling ATS Heavy Haul services to new,existing, and inactive customers through calls, emails, andrelationship-buildingManage the full load lifecycle-quote, negotiate rates/terms, enter orders,and ensure accurate load details in LMEServe as the primary liaison between customers and operations, ensuringclear communication and smooth execution from pickup through deliveryIdentify and qualify new opportunities by aligning customer needs with ATScapabilities and expanding business within the crane segmentCollaborate with internal teams (Sales, Operations, Credit) to solveproblems, secure approvals, and deliver a seamless customer experienceSkillset for Success:1-2 years of experience in sales, logistics, or heavy haul, with a strongability to build relationships and close businessConfident communicator with strong negotiation, customer service, andproblem-solving skillsAnalytical and detail-oriented, with the ability to manage multiplepriorities in a fast-paced environmentComfortable with technology and tools, including Microsoft Office and loadmanagement systems, plus basic understanding of routes, maps, and load specsSelf-motivated team player with a proactive mindset, creative thinking, anda high level of professionalism and integrityCompensation & Benefits:The position has a total cash compensation range of $57,000 to $90,000.00which includes the position-specific, performance-based incentive; base salaryrange for this position is $45,000 to $67,000 annually. Base salary offered isdetermined by relevant experience, education, certifications, and geographiclocation as compared to others doing substantially similar work.Anderson Trucking Service is committed to supporting our employees with acomprehensive benefits package. Employees will have the opportunity to enroll ina variety of benefit programs including health, dental, and vision insurance, aswell as a 401k retirement savings plan effective on the first of the monthfollowing 60 days of employment. Additionally, we provide paid holidays, paidtime off, access to professional development opportunities, wellness programs,and employee assistance resources to our employees. Our goal is to ensure thatall employees have the support and resources they need to thrive bothprofessionally and personally.