Administrative Clerk (Water Department)

Salary: $17.97 - $19.07 HourlyLocation : 204 2nd Ave NE, Cullman, ALJob Type: Full TimeJob Number: 2021-00132Department: Water DepartmentOpening Date: 05/13/2026Closing Date: 5/27/2026 11:59 PM CentralDescriptionThe City of Cullman will provide equal employment and advancement opportunities to all individuals. Employment decisions for the City of Cullman will be based on merit, qualifications, and abilities. Equal opportunities are provided regardless of race, color, religion, sex, national origin, age, disability, or other characteristics protected by law. The City of Cullman will provide reasonable accommodation for qualified individuals with known disabilities.The Administrative Clerk performs clerical, customer service and recordkeeping duties to support the day-to-day operations of the City of Cullman Water and Sewer Department. This position assists with billing, service requests, data entry, and departmental communication to ensure accuracy of water and sewer accounts. This position involves complex and diverse clerical duties, requiring a high degree of accuracy in documentation and administrative support. Detailed Work Activities(Not all duties listed are performed in every position; additional related tasks may be assigned.)Cross trains to obtain the ability to perform all clerical jobs and responsibilities in the water and sewer department office Responds to customer inquiries regarding water bills, service connections, payments and consumptionProvides high-quality service by responding to customer inquiries in person, via telephone, and through email with professionalism and efficiencyProcesses service requests such as new connections, disconnections, meter checks and leak reports Calculates fees, processes payments, issues receipts, reconciles daily fees and submits financial records to the appropriate departmentMaintains and updates customer account information, address changes, any approved adjustments and service requestsAssists with cutoffs, late notices and other billing concerns as neededSchedules and maintains appointments and assigns service callsReceives, records and forwards complaints to the proper personnelDigitally prepares purchase requisitions, memos, reports and correspondence from drafts, rough notes, dictating machines and/or oral instructionsSorts, distributes and files incoming mail as requiredMust be able to collaborate effectively with the Billing Department regarding cutoffs, late notices, and any additional concerns associated with water and sewer billing when the Office Manager is not availablePrepares reports, including but not limited to, ADEM, payroll forms, bills, or billing requests as may be required by the water and sewer department when the Office Manager is not availablePerforms other duties as determined by the supervisorQualificationsHigh school diploma or equivalent; Associate degree preferredClerical and customer service experience requiredExperience in a utility or municipal environment preferredExperience with standard bookkeeping practices preferredMust have a valid Alabama Driver's LicenseKnowledge, Skills, and AbilitiesRepresents the City of Cullman with integrity, professionalism, and respectDemonstrates strong written, digital, and verbal communication skillsExcellent organization skills, multitasking ability, attention to detail, and problem-solving skillsAccuracy in numerical data entry and financial handling, (including solving relatively complex mathematical computations and tabulations accurately)Works collaboratively with City personnel and the publicBasic knowledge of governmental/community operations, and business organizations/resourcesAbility to make decisions according to regulations and established policiesMust be able to work with various filing systems, including computer-based systems and softwareMust be reliable and punctualAbility to work both independently and with a teamWorking Environment:The work environment is typically indoors in a well-lit, climate-controlled office setting. Physical Demands:Must be able to sit, stand, walk, stoop, and lift up to 40 pounds.Works a minimum of 40 hours per week; nights and weekends may be required based on events and special projects.The City of Cullman provides the following benefits for full time employees:Medical and Dental InsuranceAirMed Care Network (free membership for full time employees and their dependents)Cullman Wellness and Aquatic Center (free membership for all full time employees)RSA (Retirement Systems of Alabama) Retirement BenefitsPaid Life Insurance CoverageEducation IncentivesEarned Vacation and Sick LeavePaid Time Off For Jury DutyPaid HolidaysNew Year's DayMLKMemorial DayIndependence DayLabor DayVeteran's DayThanksgiving DayFriday after ThanksgivingChristmas EveChristmas Day