AV Sales Account Manager

Position SummaryWe are hiring an AV Sales Account Manager to manage warm inbound leads and develop new outbound sales opportunities. In this role you will respond quickly to client inquiries, prospect new business, scope and price events, build quotes in Lasso, present proposals, close profitable business, and stay involved with clients through the planning and event process alongside the Production Manager to help ensure a successful experience. You should understand AV and live events (conferences, fundraisers, concerts) well enough to ask smart questions, propose appropriate solutions, and protect margins, while collaborating with the owner and production team on larger or more complex shows. This is a polished, client-facing role for someone who enjoys consultative selling, building relationships, and staying lightly involved after the sale to drive repeat business and referrals. ScheduleHybrid role with a mix of in-office and remote workRegular in-person site walks, client meetings, and select strategic eventsPrimary ResponsibilitiesRespond promptly to warm inbound leads from phone, email, website inquiries, and referralsRun discovery conversations to understand event goals, technical needs, budgets, and venue considerationsBuild AV quotes in Lasso that align with client needs and profitability targets, primarily for small and mid-sized eventsIndependently quote straightforward shows; collaborate with the owner and production team to validate labor, equipment, and vendor needs on larger or more complex eventsWork with the owner on more complex opportunities, including strategy, solution design, and joining key client meetingsOwn the sales process by presenting proposals, revise scope as needed, and move opportunities through to signed contract with payment follow-ups as needed, with support from the admin team as neededStay lightly involved post-sale through check-ins, upsell conversations, and support for order changes, while the Production Manager runs planning and executionMaintain accurate sales data, pipeline activity, communication records, and forecasting in Lasso and related systemsGenerate new business during slower periods through personal prospecting, networking, past-client follow-up, and outreach to venues, partners, and strategic accountsNew Business & Pipeline DevelopmentThis role is primarily focused on converting warm inbound leads into booked business, but also contributes to net new revenue when inbound volume is lighter. You create additional opportunities through outreach, relationship-building, past-client reactivation, venue and partner connections, industry networking, and strategic follow-up. This is not a pure high-volume cold-calling role, but it is also not passive inbound-only.QualificationsMust have2–5+ years of B2B account management or project-based A/V sales experience. Demonstrated ability to run discovery calls, present solutions, manage a pipeline, and close businessComfort talking with clients about AV/live events and willingness to deepen that knowledgeStrong communication, follow-up, presentation, and relationship-building skillsOrganized and detail-oriented, with strong habits around CRM/quoting tools and documentationAbility to learn and follow an existing sales process while contributing improvements over timeNice to haveDirect experience in AV or live event production sales, especially for corporate events, conferences, galas, and fundraisersExperience scoping and quoting AV or production work that includes both gear and laborFamiliarity with labor calculations, install timing, and production flow, with interest in learning our standards for labor and marginExperience working with production/technical teams and understanding how shows are installed and runExperience managing outsourced vendor bids and incorporating subcontractor scopes into proposalsAbility to create simple 2D visuals using Canva or similar tools. Bonus if you can use Vectorworks.Experience using CRM and quoting systems; Lasso experience is a plusBenefits10 days PTO per calendar year8 paid holidays and 4 sick days per yearMileage reimbursement401(k)Company laptop and VOIP service providedFlexible schedule with Hybrid work settingCulture and Core ValuesOur company is built around these core values: Lead with Charisma, Service Above Self, Extreme Ownership, World Class Professionalism, and Organized Ninjas. Warm, friendly, team-oriented people do well here. We care about creativity and unique designs that truly serve the client, and about creating joy for clients through an incredible experience. This role works closely with the owner and supports other team members who are also quoting, sharing knowledge, and helping elevate the whole team. Attitude matters as much as skill: we want someone who leads with charisma, has a great attitude, and is the kind of person clients and teammates enjoy being around.