Senior Recruitment Manager-Client Services

About UsGlobal, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.https://www.weareams.com/We are currently hiring a Senior Manager- Client Services to support our client in the Aviation industry.The RoleWe recognize that great talent isn't defined by titles but by skills and mindset.The Senior Manager-Client Services is accountable for operational delivery, budget management, internal relationship management and leadership of a large team that would typically be comprised of multiple operational Delivery (recruitment / sourcing) teams. Drive the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets.They will create the people strategy for their portfolio and drive the achievement of client fulfilment strategy and all contractually agreed sourcing-led performance measures. Working as a trusted partner with Client Partnering leadership team, they will act as a point of contact and escalation point for senior internal/external stakeholders, where required.This is a hybrid role working 3-5 days onsite at the client's office in Atlanta, Georgia.What you'll be doingPeopleLeading, coaching, and developing a combined recruiting and sourcing team with a clear focus on tangible outcomes, talent development and provision of destination career pathwaysEnsuring cascade of functional objectives, goals, strategic and commercial updates to the team.Conducting Team 121's, Coaching and Development Sessions and skip level meeting as required.Lead account team meetings & engagement activity as appropriate. Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader portfolio & functionLeading the performance management process outcome setting, mid-year and end of year reviews across the team / account. Continued focus on ensuring delivery against agreed outputs and development plans in place. Delivery, Performance, Commercial and FinanceDeliver fulfilment plan. Understand business demand and outlook and manage resources and team structure in line with approved service delivery locations and broader AMS location strategy. Activity includes reviews of account structures ensuring they're in line with budget and executing location strategy moves as requiredExecute and embed key changes driven by Strategy team relating to innovation, Continuous improvement, transformation, or changes to ways of working across client account or portfolioReview health of an account. Including people capability, KPI, SLA, Holiday, Sickness, Stakeholder Analyses, Location strategy, Customer Experience, People Engagement -development of a CI roadmap to share with strategy colleaguesThrough others, lead and drive the team to ensure that productivity, account profitability and customer satisfaction are delivered in line with agreed commercialsDevelop targets, budgets, and SLAs (e.g., around: effectiveness, timeliness, candidate quality, delivery of recruitment services & customer satisfaction) with support of COD /functional management and lead the team to deliver against themValidate all management reporting and monitor performance against Key Performance Indicators (quantitative and qualitative) and review forecasts to identify trends and issues and use data led insights to influence account strategyHave a solutions mindset to issue resolution, supporting Managers and Team Leaders to take accountability and resolve relevant business challenges as appropriate. In partnership with Client Partnering and Business Operations, own governance, and adherence to agreed operating principles across solution with RAID log etcAlongside the client partnering team manage scope, governance, and compliance of the contract through team activity; identify and tackle scope creepWork in Partnership with the Sourcing COE to review Sourcing tools and utilisation, (including LinkedIn, Extensions, STK / AMS One adoption). Optimise Tech Stack and partner with Sourcing COE & Client Sourcing Strategy to ensure optimum tools and technology are deployedUnderstand broader AMS Sourcing Enablement & Client Strategy and deploy across client portfolio You'll need to demonstrate:Demonstrated deep expertise in Talent Acquisition, with the ability to translate hiring strategies into measurable business outcomesProven experience building, developing, and leading high-performing teams with strong data governance and accountabilityAdvanced ability to analyze, interpret, and articulate data insights to inform decision-making and drive outcomesDemonstrated success leading continuous improvement initiatives that enhance TA effectiveness and operational performanceStrong project management skills, with the ability to lead complex initiatives from planning through deliveryAbility to elevate Talent Acquisition through data-led decision-making, process optimization, and stakeholder alignment Behavioural SkillsEffective Communication - Proficiency level 4Stakeholder Partnering - Proficiency level 4Commercial Awareness - Proficiency level 4People Performance Management - Proficiency level 4Strategic Thinking - Proficiency level 4Drives Continuous Improvement - Proficiency level 4Enterprise Leadership - Proficiency level 3Issue Resolution - Proficiency level 4Risk Analysis and Mitigation - Proficiency level 4Follows Processes and Guidelines - Proficiency level 4 Technical SkillsChange Management - Proficiency level 4Budget Management - Proficiency level 3Recruitment Technology Literacy - End User - Proficiency level 3 Why AMS?At AMS, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.We offerGrowth and development focused on your strengthsA team that values being Passionate, Bold, and AuthenticSupportive communities such as our Employee Resource Groups (ERGs)Volunteer day - you getone additional paid day off each year to volunteerfor a cause that matters to youBenefits- Medical/Rx, Dental, Vision, Spending Accounts, Life, Disability, Voluntary Benefits, 401(k), Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus Our statementWe're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.