Team Lead, Technical Account Manager

DescriptionCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team's success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.Responsibilities:● Leadership & Team Development:Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term successDevelop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfactionProvide technical guidance and foster team collaboration on observability tools and log analytics● Technical Expertise & Customer Engagement:Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysisEnsure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutionsProvide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures● Customer Relationship Management:Be the primary escalation point for customer technical challengesProactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix's platformEngage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals● Data-Driven Leadership:Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performanceAnalyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issuesCollaborate with internal teams on product enhancements, informed by your team's customer data analysisRequirements● Technical Expertise:* Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP* Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger● Leadership & Onboarding:* Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding* Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction● Customer-Focused & Data-Driven Mindset:Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practicesAbility to communicate complex technical information to both technical and non-technical stakeholdersExcellent communication skills in EnglishStrong presentation skills with the ability to establish credibility with executivesCultural FitWe're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.Compensation and rewards* The on-target earnings range for this role is $220,000 - $260,000. When determining your salary, we consider your experience, skills, education, and work location.* Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.