Specialty Retail Sales Specialist

Specialty Retail Sales Specialist page is loaded## Specialty Retail Sales Specialistlocations: Remote Pennsylvaniatime type: Full timeposted on: Posted 3 Days Agojob requisition id: R12877**As Specialty Retailer Sales Specialist, your essential job responsibilities will include the following:****Sales & Business Development*** Actively engage with prospective customers through inbound calls, SMS, and email to provide expert product guidance and convert inquiries into successful sales.* Execute targeted outbound campaigns to lead bases and existing customers to identify new sales opportunities and drive incremental revenue.* Responsible for generating leads and managing the sales process in order to convert new clients.* Support the execution of business development strategies around retention of existing clients, customer satisfaction, revenue growth, and new business.* Participates with other key account managers and sales management to develop sales strategies for accounts and helps identify target accounts and opportunities.* Identifies and solicits cross-selling opportunities with the Senior Manager, Business Ecommerce.* Works closely with the Install Team to foster additional sales opportunities as well as potential Install Partners.* Works with the B2B Management Team to identify additional sales opportunities from the existing customer base.**Customer Experience & Account Management*** Act as a subject matter expert to resolve customer inquiries, ensuring every interaction aligns with our "people-first" culture and service excellence standards.* Works with Specialty Retailers & Fleet customers to provide a world-class customer service experience.* Actively monitor and engage in Slack channels to provide rapid support and maintain team alignment.* Provides secondary support for customer service issues for order tracking, pricing discrepancies, product mis-ships, and all other customer-related issues.* Take proactive ownership of resolving escalated service issues to maintain best in class customer trust.* Monitors and identifies inventory & pricing issues visible on B2B sites.* Monitors competitive activity in each account and ensures that appropriate response strategies are formulated and communicated.* Exemplify the SimpleTire Code of Conduct and core values in every internal and external interaction.**Other Duties as Assigned****Hourly Pay Range:****$18 - $21****Competencies Required*** Results Orientation* Agility* Initiative* Influence* Customer Focus* Thinks Broadly* Understands Data* Recognize Implications* Gather Information**Requirements*** 2+ Years in sales and service experience.* Auto experience preferred.* Demonstrated proficiency with Microsoft Office and/or Google Docs products, including Windows, Excel, Word, Chrome, Email, web navigation, chat, and customer/order management systems.* Adaptability/flexibility – Works constructively under pressure, responding resourcefully to change, and maintaining a confident and constructive outlook despite challenges, frustrations, or ambiguity.* Stays focused and maintains quality when handling multiple tasks at the same time.* Strong communication skills with customers and team members; friendly and pleasant demeanor over email and phone.* Must be comfortable talking with customers on the phone as needed. Bilingual skills are a plus (English/Spanish).* Hands-on Multitasker; Comfortable with a high volume of support issues to be addressed and have fast writing skills.* You thrive in a fast-paced, growth company environment.* Organized and detail-oriented. Excellent organizational skills, multi-tasking skills, math skills, and attention to detail.* Perseveres and is resilient. Pursues everything with energy & drive & a need to finish; seldom gives up before accomplishing the goal and bounces back from resistance or setbacks.* Self-sufficient. Ability to work independently and make decisions with minimal supervision.**Physical Job Requirements*** Continuous viewing from and inputting data to a computer screen.* Speaking through the computer for many video conferences, meetings, and one-to-one conversations.* Sitting for long periods of time.* Travel required (#J-18808-Ljbffr