Contact Center Agent

We are seeking a professional and customer-focused Switchboard Associate/ Call Center Agent to serve as the first point of contact for our organization. This role is ideal for an experienced call center professional who thrives in a fast-paced environment, demonstrates excellent communication skills, and understands the importance of creating a positive first impression for every caller.Pay: $20.00p/hShift: 8:30pm - 5:30pmKey ResponsibilitiesCall Handling & RoutingOperate the company switchboard system, managing multiple incoming and outgoing calls with professionalism and courtesyAccurately route calls to the appropriate departments or individuals using the company directory as neededScreen and transfer calls with tact, discretion, and confidentialityCustomer ServiceDeliver exceptional customer service to all callersAddress general inquiries and provide information regarding company products, services, or operationsMaintain a calm, professional, and pleasant demeanor at all timesMessage & Call ManagementTake detailed and accurate messages for unavailable employeesRelay messages promptly via email, text, or designated communication channelsLog call details including caller information, purpose, and durationEmergency & Administrative SupportRespond calmly and effectively to emergency calls by following established protocolsNotify designated emergency personnel when requiredAssist with internal communications, company-wide announcements, and directory updatesCollaborate with the receptionist to ensure seamless coverage during breaks and shift changesTraining & DevelopmentParticipate in ongoing training to enhance skills and performanceQualifications & ExperienceHigh School Diploma or equivalent (required)Minimum 1 year of call center or switchboard experience (required)Prior experience in manufacturing, warranty support, or related industries is a plusStrong proficiency with Microsoft Office applicationsPolished, articulate, and well-spoken with excellent verbal and written communication skillsAbility to handle confidential information with discretionComfortable working in a fast-paced, high-energy environment with shifting prioritiesCompetencies & AttributesClient-first mindset with a focus on delivering added valueStrong attention to detail and accuracyEffective multitasking and decision-making skillsAbility to meet deadlines and work under pressureTeam-oriented with a positive attitude and strong interpersonal skillsAdaptable, flexible, and comfortable using technologyAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.The compensation outlined reflects expectations for candidates who fully meet the role's qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.