Genesys Developer

Job Title: Genesys DeveloperLocation: RemoteJob Type: Full TimeJob Description:" 4+ years of hands on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect" Proven capability in IVR design and end to end call flow development, including secure flows and AI/bot integrations" Strong hands on experience across Genesys Cloud CX components, including:-IVR, Call Routing, CTI, Agent Desktop-AI & Bots, Dialers, Live Chat, Workforce Management (WFM)-Omnichannel configuration and orchestration- Genesys AI services such as IVA and Agentic AI" Demonstrated experience in migrating legacy or on premise contact centers to Genesys Cloud CX" Solid experience with Genesys APIs and integrations with third party systems and CRMs (e.g., Salesforce)" Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling" Hands on experience in Genesys Cloud enablement, configuration, customization, and operational support" Ability to design, develop, and deliver IVR solutions and conversational bots using:Genesys Dialog Engine , Third party bot platforms such as Google Dialog flow and Amazon Lex" Requires strong analytical, organizational, and problem-solving skills." Strong communication skills, both verbal and written." Must be able to meet deadlines." Ability to set and maintain high quality work standards." Frequently contributes to the development of new theories and methods." Ensure solutions align with best practices, security standards, and performance expectations" Work across the Genesys product suite including Pure Engage, Pure Cloud, and Genesys Cloud CX" Lead and execute contact center migrations to Genesys Cloud CX, including configuration, enablement, and post migration support" Design, develop, and maintain IVR and call routing flows using Genesys Architect" Work closely with WFM, Dialer, Recording, and Omnichannel solutions to deliver end to end contact center capabilities" Collaborate with internal teams, business stakeholders, OEMs, and vendors to achieve project and operational goalsDiverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.