Customer Service Specialist I (REVENUE TAX SPECIALIST I)

Customer Service Specialist I (Revenue Tax Specialist I)We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents ? Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Employment decisions are not made based on an applicant's wage or salary history.Position Overview: Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring multiple Customer Service Specialist Is (Revenue Tax Specialist Is) for our Customer Service Bureau in Springfield, IL for a tentative start date of 9/16/2026. This position is responsible for serving the Call Center by working with the department staff, taxpayers, businesses, and local governments on the telephone, in person, and through email utilizing interpersonal and customer service skills. You will provide responses to inquiries on the various tax types and tax laws affecting: Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax and training on GenTax and MyTax Illinois software.The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).Minimum Qualifications: Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.Conditions of Employment: Requires the ability to successfully complete a tax compliance and fingerprint-based background check. Requires ability to travel in the performance of duties, with overnight stays as appropriate. This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.Work Hours: 8:30am-5:00pm, Monday-FridayHeadquarter Location: IL Department of Revenue Taxpayer Services/Customer Service 101 W Jefferson St, Springfield, Illinois, 62702Work County: SangamonAgency Contact: REV.PostingQuestions@Illinois.govApplication Instructions: Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com – click "Application Procedures" in the footer of every page of the website. We recommend a copy of your resume be included with the application. The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com Tracking #s 37932-37940