Wire Customer Service - Operations Processor

Job Opportunity At U.S. BankAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job DescriptionThis role supports customers and internal partners by handling inbound calls related to wire transfers that have already been sent or received. Responsibilities include researching and resolving wire transfer inquiries, processing returns, opening cases, documenting customer interactions, and directing customers to the appropriate teams for specialized support. The ideal candidate has customer service experience in a financial services environment, strong communication and listening skills, the ability to remain calm during challenging customer interactions, and the ability to learn complex processes in a fast-paced, high-volume call center environment. This position follows a hybrid schedule with three days per week in the office.Basic Qualifications- High school diploma or equivalent- Two to four or more years or more of operations services related work experience Preferred Skills/Experience- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements- Proven commitment to high quality customer service- Ability to work well with external and internal customers- Good time management skills to maximize production and execution of tasks in a fast-paced environment- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide- Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions- Ability to identify, analyze and resolve exceptions through data interpretation- Strong PC skills-Good verbal and written communication skills Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.09