PROGRAM SUPPORT SPECIALIST

JOB TITLE: DEPARTMENT: REPORTS TO: FLSA STATUS: SCHEDULE: LOCATION: Program Support Specialist - Family Engagement & Student Support Operations / School Partnerships Site Director Part-Time, Hourly Monday-Friday, afterschool hours; occasional family events Nowlin Middle School FUNCTION: The Program Support Specialist provides specialized support to Nowlin Middle School’s 21st Century Community Learning Center program, with a primary focus on academic support, individualized student needs, and strengthening engagement with Spanish-speaking families. The position works closely with school staff, families, and program staff to improve communication, participation, and access to school, Club, and community resources. PRIMARY RESPONSIBILITIES AND ACTIVITIES: (not all-inclusive) • Serve as a bilingual English/Spanish point of support for students and families participating in the Nowlin afterschool program. • Lead and support outreach, communication, and family engagement efforts with Spanish-speaking families. • Plan and support culturally responsive family events and engagement opportunities that strengthen family participation in the program. • Work with students who need additional academic, behavioral, or program support and coordinate appropriate follow-up with the Site Director and school support staff. • Collaborate with counselors, teachers, and other school personnel to strengthen school-day and afterschool connections for students and families. • Help identify family needs and connect families to appropriate school, Club, and community resources. • Support student enrollment, attendance, retention, and re-engagement efforts, including follow-up with families as needed. • Assist with implementation of 21st CCLC enrichment activities, special events, and program initiatives. • Provide general program support, including youth supervision, transitions, and behavior support, and step into ratio when needed. • Maintain appropriate documentation related to family engagement, student support, and assigned 21st CCLC program requirements. • Participate in staff meetings, trainings, and continuous improvement efforts to support high-quality program delivery. POSITION REQUIREMENTS: • Must be at least 18 years of age and possess a high school diploma or GED. • College coursework required; coursework in Spanish, education, youth development, social services, or a related field preferred. • Fluent verbal and written communication skills in English and Spanish required. • Demonstrated experience successfully engaging Spanish-speaking families and building family participation. • Experience providing academic, homework, tutoring, or individualized student support. • Experience working with middle school youth in a structured school, afterschool, or youth development setting preferred.. • Ability to identify student and family needs and connect individuals to appropriate resources. • Ability to maintain confidentiality and exercise sound judgment when working with student and family information. • Must pass required pre-employment background checks and clearances; CPR/First Aid certification preferred. GENERAL BGCGKC EXPECTATIONS • Healthy Behavior Modeling - Model behaviors that support the health and well-being of youth and teens. • Inclusive Environment - Help create a child-friendly environment where youth and families of all backgrounds can participate and be successful. • Continuous Learning - Participate in required professional development and training to strengthen youth development and program skills. • Safe Spaces - Share responsibility for maintaining a safe environment free from sexual, physical, mental, or emotional abuse. PHYSICAL / WORK ENVIRONMENT REQUIREMENTS • Ability to stand, walk, sit, and actively engage with youth for extended periods. • Ability to lift and/or move up to 25 pounds. • Afterschool school-based environment requiring regular interaction with youth, families, school personnel, and community partners. • Ability to work occasional evening family events or special program activities as needed.