Executive Client Experience & Operations Manager

DescriptionBoston Corporate Coach™ is a global leader in executive chauffeur and corporate ground transportation, operating in 680+ cities across 27 countries. We support CEOs, corporate travel programs, private aviation, and high-profile clients where timing, communication, and execution must be flawless.This is not a typical customer service or operations role.Role DescriptionWe are hiring an Executive Client Experience & Operations Manager to oversee high-touch client interactions and real-time service execution.This role sits at the center of the operation — managing moving parts, solving problems as they happen, and ensuring that every trip meets our standard of precision and professionalism.You will be responsible for:• Managing time-sensitive reservations and operational workflows • Acting as the point of contact for high-level clients and internal teams • Solving real-time issues (schedule changes, delays, service disruptions) with speed and ownership • Maintaining service quality across multiple markets and affiliates • Identifying operational gaps and improving processes This is a fast-paced, detail-driven environment where decisions often need to be made quickly and independently.If you are looking for a predictable, routine role — this is not it.QualificationsWe are not focused on titles — we are focused on how you think and operate.Strong candidates typically have experience in:• Luxury hospitality (hotel, concierge, guest services) • Executive assistant or high-level support roles • Private aviation or travel coordination • Operations roles in time-sensitive environments You should:• Stay calm and decisive under pressure • Communicate clearly and professionally • Take ownership instead of escalating problems • Be highly organized and detail-oriented • Think proactively, not reactively A degree is not required — relevant experience and mindset matter more.Additional experience with global operations or transportation is a plus.