General Manager

Essential Functions:* Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.* Responds positively and quickly to Guest concerns.* Hires high quality people who demonstrate and ensure consistent Guest satisfaction.* Ensures all employees are trained and empowered to deliver total Guest satisfaction.* Evaluates each employee's ability to maintain high levels of Guest satisfaction.* Continuously improves the skills, knowledge and morale of all employees.* Train, coach and provide regular performance feedback (positive and corrective)* Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.* Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.* Utilizes labor effectively to meet budget.* Responsible for financial results* Executes company-wide marketing programs* Enforces all labor laws (federal, state and local).* Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.* Models and encourages CKE shared values.* Is completely focused on and driven by the Guest.* Is of high personal integrity and treats all employees with honesty, respect and dignity.* Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.Qualifications - ExternalEDUCATIONHigh school diploma or equivalent.EXPERIENCE3 - 5 years in management position (preferably restaurant experience)HOURSAble to work a standard 47 1⁄2 - 50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours as designated (scheduled) by the General Manager or District Manager.SKILLS & ABILITIES* Basic knowledge of computers.* Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.* Organizational, planning and time management* Team building skills.* Problem solving skills.* Good verbal and written communication skills.PHYSICAL ABILITIES:* Work long hours.* Stand for long periods of time.* Work around heat.* Work around others in close quarters.* Move throughout the restaurant and observe restaurant operations and employee work performance.* Able to lift 50 - 75 pounds comfortably.* Work with various cleaning products.