Admissions Advisor- Bootcamp Division

Full‐time DescriptionWork from Home (WFH) – Remote work must be performed while residing in California, New Mexico or Florida. CIAT Location: San Diego, CA and Albuquerque, NM. Reports to: Director of Corporate & Government Sales. Status: Non‐Exempt. Employment Type: Full‐time.SummaryThe Admissions Advisor – Bootcamp Division is responsible for facilitating student enrollment in CIAT's IT, cybersecurity, cloud, project management and AI bootcamp training programs. This role serves as the primary point of contact for inbound bootcamp enrollment inquiries, providing guidance and support for prospective students exploring CIAT's bootcamp offerings. Our ideal candidate thrives in a high‐volume, fast‐growth environment, is detail‐oriented, and operates with a high‐touch customer service approach. If you are passionate about promoting the important role education plays in changing lives, have the determination to roll up your sleeves and get things done, and have the perseverance to help put CIAT on the map as a leader in technical training, let's connect.ResponsibilitiesMeet or exceed enrollment goals established by the Director of Corporate & Government Sales and provide accurate forecasting of performance outcomesInteract with a high volume of prospective students via phone, email, live chat, events, and/or other communication channels to facilitate enrollment into CIAT bootcamp programsParticipate in virtual and in‐person recruitment events such as trade shows, industry events, open houses, career fairs, etc.Discover the education and career objectives of prospective students and advise on all aspects of the enrollment process, including enrollment requirements, career outcomes, finance options, and transferability into CIAT certificate and degree programsUse professional knowledge and perspective to build rapport, overcome obstacles, and guide prospective students through the decision‐making processFacilitate bootcamp payment verification, enrollment documentation collection, and registration processingMaintain a dedicated lead database of consumer, corporate, government, and contractor prospects, ensuring accurate segmentation, prioritization, and ongoing engagementManage, monitor, and customize CRM reports to ensure performance targets are achieved and reported on a daily, weekly, monthly, quarterly, and annual basisCollaborate closely with CIAT internal departments including Admissions, Marketing, Student Services, Career Services, Education, and IT to support a streamlined enrollment process for new studentsDevelop and implement a plan for generating referrals and personally developed inquiries from all current and prospective students and personal and professional networksDocument all interactions with prospective students within institutional information systems with proficiency and accuracy in creating, maintaining, and updating student recordsWork with a sense of urgency, while engaging and listening to others and exhibit a high degree of flexibility in adapting to a rapidly changing environmentAdhere to CIAT policies, procedures, and compliance standards on an ongoing basisAdhere to CIAT's compliance requirements to ensure all Federal, State, accreditation and institutional policies and procedures are being metFollow communication guidelines to ensure high levels of customer satisfaction and professionalismEmbody CIAT's mission, vision, purpose and valuesRequirementsHigh School Diploma or GED and general knowledge of the higher education industryMinimum of 2 years of professional work experience in customer service and/or salesStrong technical understanding of IT/cyber industry certifications from CompTIA, AWS, Microsoft, Cisco, ISC2 or other IT, cloud and cybersecurity fundamentalsExcellent organizational and communication skills and ability to inspire and motivateProficient user of Microsoft Office products (e.g., Outlook, Word, PowerPoint and Excel) and ability to learn additional software productsComputer literate with a proven ability to learn and effectively use CRM, SIS, and LMS softwareReliable transportation to attend meetings and eventsMust have and be able to present federally accepted identification required for access to military bases and secure facilitiesStrong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and othersPossess a sincere interest in helping others achieve life goalsTakes a customer‐service‐oriented approach to recruiting and retaining students and collaborating with internal departmentsAbility to work collaboratively with others to support student success, achieve CIAT goals and contribute to a positive and inclusive cultureCommitment to fostering an inclusive and supportive environment that respects the diversity of employees and students' backgrounds, experiences, and perspectivesSelf‐motivated, goal‐oriented, assertive, results‐driven, high energy, and highly ethicalTeam player with a positive, can‐do attitudeStrong organizational skills with the proven ability to prioritizePossess high ethical standards, being an example of professionalism to othersAbility to solve problems while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalismPosition may require work responsibilities outside of normal business hours to accommodate business needs and deadlinesAble to handle sensitive information with a high degree of confidentialityMust be able to embody CIAT's mission, vision, purpose and valuesValuesValues such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.We are passionate about education and student successWe value integrity and excellence in our employees and studentsWe treat ourselves and our students with dignity and respectWe believe in and encourage innovation at our school to better help our students succeedWe have a customer‐centric focus and we want people highly committed to achieving goals, where our success equals student's successWe are accountable for our actions and focus on improvements moving forwardWe have a growth mindset with a sincere belief that every student can do better and achieve their goalsWe expect every employee to be an example of conduct and professionalism, being a role model to students and colleaguesWe commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectivesWe foster lifelong learning and professional developmentPosition Type and Expected Hours of WorkDays and hours of work are Monday through Friday with schedule rotations of weekend and evening hours. Up to 20% travel may be required for event participation and support.Supervisory ResponsibilityThis position has no supervisory responsibilities.Physical DemandsThese physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.Essential functions of this role require sitting for extended periods of timeAbility to type, use a computer to search for information and input information while speaking on the phone is requiredThe employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this roleThe employee will be required to compute simple to simple mathematical calculations as a normal part of this roleLifting up to 30 lbs. while supporting logistics for event participationWork EnvironmentWhile performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work‐related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to. The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work‐related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws. This remote work policy is designed to comply with all relevant local, state, and federal laws. When in the office, employees are expected to follow all workplace safety rules, security protocols, and professional conduct guidelines. They should maintain a clean and organized work area, be punctual, and actively engage in in‐person meetings, collaboration, and training as scheduled. The in‐office environment may involve occasional noise, shared workspaces, and use of common areas, and employees are expected to be respectful of others working nearby.AAP/EEO StatementCalifornia Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology's employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.Salary RangeThe starting salary range for the Admissions Advisor– Bootcamp Division is $28–$32 hourly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs.#J-18808-Ljbffr