Branch Operations Specialist
Job Type: Full-Time | OnsiteThis recruitment is for either a Branch Operations Specialist or Branch Operations Officer, depending on experience. Both roles support daily branch operations, client service, staff leadership, and compliance while partnering closely with the Branch Manager to promote branch growth.Position SummaryProvide personalized banking services, support branch operations, and ensure compliance with bank policies and state/federal regulations. Serve as an operational leader, staff resource, and customer service escalation point.Key Responsibilities (Both Roles)Schedule branch staff to ensure proper coverageSupport excellent customer service and resolve escalated issuesEnsure compliance with operational standards, policies, and regulationsPrepare and review branch documentation and certification packagesMaintain branch security controls and train staff on proceduresHandle daily operational reports, overdrafts, and exceptionsApprove transactions within assigned authority limitsOpen new accounts, support teller functions, and review account documentationComplete required CRA volunteer hours (10 per year; paid time)Additional Focus AreasBranch Operations OfficerLead sales initiatives to drive deposit growthSupport business development and outbound callingManage ongoing client relationships and generate new businessSupervise up to 5 employeesBranch Operations SpecialistProvide staff training and operational supportAssist with team development and customer retentionSupervise up to 2 employeesQualificationsBranch Operations Specialist5+ years banking experience2+ years supervisory experience2+ years operations experienceProficient in Word, Excel, Outlook, and banking systemsNotary Public preferredBranch Operations Officer8+ years banking experience4+ years supervisory experience4+ years operations experienceProficient in Word, Excel, Outlook, and banking systemsNotary Public preferredEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.