General Manager

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a General Manager!The General Manager is responsible for managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability; responsible for leading, directing and managing all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, and leading and managing balanced scorecard performance; oversee service quality, operational efficiency, guest satisfaction, and standard compliance. The General Manager will serve as the primary liaison with hotel owners and corporate entities.BENEFITS:Competitive Salary!Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!401k with employer MATCH!Paid PTO!Uniforms Provided for most positions!Team Member Hotel Discount Program!ESSENTIAL FUNCTIONS:Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staffInvolved in community and/or government affairs.Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.Ensure outstanding guest service and the adherence to all brand standards.Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.Adheres to all franchise and company procedures and regulations as well as standard operating procedures.Comply with all corporate accounting procedures.Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.Conducts daily Huddle to include all employeeHolds weekly Leadership meetings with agendaSelects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.Monitors performance, develops and guides Employees in career pathsConducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.Aggressively reduce accidents, and minimize worker's compensation and unemployment claimsRemain highly visible and be readily available for guests at all times.Take initiative to offer assistance or answer questions throughout the hotel.Thoroughly understand and implement the Brand service culture.Adheres to action plans and budget concepts (revenues, costs, etc.)Safeguard the realization, tracing and adjustment of deviationsDevelops actions for improvement and costs savingsCoordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employeesAvailable to work front desk shifts as needed (min 2 days) when running below 30%Involvement and follow up on all guest complaints, incidents and accidentsMaintain contacts with public authorities in regards to licensingAttend monthly department employee meetings whenever possible.Perform other duties as requiredProvides a professional image at all times through appearance and dressSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.Excellent written and verbal communication and interpersonal skillsWell organized and detail-orientedMust be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.Ability to multi-taskMust be able to effectively lead and motivate a team.Proficiency in Microsoft Office applicationsPrevious Sales experience preferredMust have a valid driver’s license and be able to operate a vehicle to meet with clients. PHYSICAL DEMANDS:While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time; may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must be capable of effectively using close vision, distance vision, and color vision.Able to operate in mentally and physically stressful situations QUALIFICATION STANDARDS:Proven experience as Hotel Manager or relevant role with an emphasis on salesMust have 3-5 years’ prior experience as a General Manager. College Education PreferredUnderstanding of all hotel management best practices and relevant laws and guidelinesDemonstrable aptitude in decision-making and problem-solvingReliable with an ability to multi-task and work well under pressureOutstanding leadership skills and a great attention to detailEEO Employer