Senior Customer Success Manager, US

Role: Senior Customer Success Manager, USType: Full TimeLocation: Remote in the US (travel required)Department: Client PartnershipsReports to: Director of Client Partnerships, USAbout the job:The Senior Customer Success Manager, US is a strategic and operational leader on a newly developed, high-impact US team that is spearheading Hunch's global revenue growth. They independently manage high growth accounts, leading product onboarding and adoption while also advising clients on performance marketing best practices to enable success. They work closely with the Director of Client Partnerships to build account strategy, offering their own creative solutions for driving client retention and revenue expansion. The senior CSM is autonomous, thrives in ambiguity, and thinks globally while operating locally: crafting systems that can scale to other areas of the business and shape how Hunch drives client excellence more broadly.The vision for this role is to evolve into a Client Partner position with more of a commercial and strategic focus before end of year.What You'll Do:Manage the customer journey end-to-end - leading client onboarding, enablement, and troubleshooting while pushing strategic initiatives to maximize client value through to the renewal phaseFully own the definition and delivery of client success criteria for Tier 1 US accountsBe a performance marketing advisor; counsel clients on campaign and test setups in adherence with Meta, TikTok, Snap, and Pinterest best practicesCollaborate with Product, Engineering/Support, Design and Sales to improve product, client experience, and internal delivery operationsWork with the Director of Client Partnerships on Account Planning, as well as the preparation and (onsite) presentation of QBRs for priority clientsOwn annual revenue/renewal targets and tracking alongside the Director of Client PartnershipsGrow into more of a commercially focused, Client Partner role before year end; independently owning contract renewal and upsell processes while maintaining a strong grip on client priorities and expansion opportunitiesWhat You'll Bring:5+ years of experience in customer success, digital advertising, or marketing technologyDeep understanding of performance marketing/social platforms, measurement, and creative automationProven ability to manage multiple accounts independently while growing revenue (NRR) year-on-yearStrong communication skills, with the ability to influence outcomes both internally and externally at the senior executive levelDesire to set one's own directives and autonomously craft solutions to client challengesExperience in project management, performance/technical troubleshooting, and operational excellenceAbility to work cross-functionally across sales, product, marketing, and other key business functionsAbility to travel at least once per quarter for client and/or Hunch company onsites (includes domestic and international travel)Preferred Qualifications:Direct experience with Dynamic Creative Optimization (DCO) toolsPrior early-stage startup experienceExperience working with globally distributed teams / in a satellite office environmentSome Benefits We Provide:401k with 2% Employer MatchEmployee Medical, Dental, and Vision insuranceUS-based Remote Work ModelSalary Range:$110,000 - $165,000 On Target EarningsWe determine compensation based on experience, location, demonstrated skills, and current market conditions at the time of hire to ensure fairness across roles.About HunchHunch is a leading creative performance platform that helps brands and agencies streamline creative production, optimize media buying, and deliver impactful campaigns at speed on paid social. By bridging the gap between data, creative, and insights, Hunch empowers modern marketers to create tailored, high-quality ads that resonate with audiences, driving measurable results. With our AI-driven solutions, marketers can eliminate operational headaches and deploy localized, always-on campaigns without the manual overhead.#J-18808-Ljbffr