Client Services Manager

Albert & Mackenzie is a well-established and expanding workers’ compensation defense law firm with a strong presence across California. Proudly recognized as a Great Place to Work for six consecutive years (2021–2026), the firm has also earned multiple Best Places to Work awards.Position SummaryThe Client Service Manager supports the day‑to‑day execution of client service operations within Albert & Mackenzie’s workers’ compensation practice. This role serves as a liaison between external clients, internal departments, and firm attorneys to ensure all parties have the coordination, information, and resources needed to effectively manage service standards, client programs, and sustain strong client partnerships.Key ResponsibilitiesClient Service & CoordinationServe as a day-to-day point of contact for clients and supporting ongoing communication and service needsCoordinate logistics for client meetings, litigation reviews, and educational trainings/webinarsTrack and manage action items, and follow-ups to ensure timely completionSupport implementation and adherence to client service instructions and reporting requirementsAct as a problem solver for any client service disruptionsFocuses on building a relationship at every “touch-point”Internal LiaisonAct as a central point of contact for attorneys for client-related service needs and internal requestsCoordinate with internal departments (billing, calendaring, HR, IT, operations) to resolve issues impacting service deliveryAssist attorneys with administrative or operational needs tied to client expectations (reporting, presentations, data requests)Project & Program SupportSupport execution of client-specific initiatives, including presentations, training, settlement days and process rolloutsAssist in developing and maintaining client-facing materials such as reports, presentations, and status summariesMonitor progress of ongoing projects and ensure alignment with timelines and expectationsService Oversight & Issue ResolutionIdentify service gaps, communication breakdowns, or operational inefficiencies – act as a problem solver - escalate as neededProactively follow up on outstanding items to ensure resolution and client satisfactionMaintain visibility into client activity to support consistency in service delivery across attorneys and officesQualificationsBachelor’s degree preferred5+ years of experience in California workers’ compensation, including firm operations, claims adjusting, or client servicesHighly organized with strong follow-up and project coordination skillsExcellent communication skills with the ability to work across legal and operational teamsAbility to manage multiple priorities in a deadline-driven environmentProficiency in Microsoft Office (Outlook, Excel, PowerPoint)Be willing to travel as needed for Conferences, claim reviews, networking events, etcLocation:Remote from California Optional, orIn-office: Agoura Hills, Oxnard, Encino, Inland Empire, Orange County, SacramentoTravel is requiredSalary$90,000-$110,000Albert & Mackenzie ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.Full-time employees receive a competitive compensation package that features discretionary bonus opportunities and a comprehensive benefits program, including medical, vision, short-term and long-term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage.Notice of E-Verify ParticipationNotice of Right to Work