Warranty Returns Center Operations Manager

Position OverviewInternational has an exciting new opportunity for a Warranty Returns Center Operations Manager to join our team at our Advanced Technology Center in Elmendorf, TX near San Antonio.As a Warranty Returns Center Operations Manager for Navistar, you will manage the team responsible for check in and validation of warranty claims and/or returned material analysis/inspection, as well as, their associated reviews and supplier return shipments.ResponsibilitiesStrategic Planning and Execution:Adapts and executes business plans.Contributes to the development of departmental strategies.Ensures decisions align with functional strategies and priorities.Team ManagementProvides direct on-site supervision for a team of 5+ professionals.Defines, adjusts, and maintains team operating standards and priorities.Provides direction to junior employees and makes decisions within established policies.Trains and develops employees, sets performance objectives, conducts reviews, and recommends pay actions.Acts as advisor to the department lead and assists with deadlines and issues.Resource ManagementControls planning, staffing, budgeting, and expense priorities.Recommends and implements changes to methods.Provides input on resource planning and policy development.Communication and Collaboration:Motivates, persuades, and collaborates with junior supervisors and peers.Conducts presentations on projects or schedules.Provides input on resource planning and policy development.Problem-Solving And Decision-MakingExercises judgment within defined procedures to determine appropriate action.Makes decisions without clear precedent on occasion.Ensures incorrect decisions or failures don't cause work plan delays.Minimum RequirementsBachelor's degree and at least 4 years of field service, engineering, product management or reliability experienceORMaster's degree and at least 2 years of field service, engineering, product management or reliability experienceORAt least 6 years of field service, engineering, product management or reliability experienceAdditional RequirementsQualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)Desired SkillsStrong leadership skillsTeam building and motivationCoaching and developmentDelegation and accountabilityAbility to understand and implement business plans and contribute to departmental strategy developmentPrioritization and goal settingExcellent communication skills (written and verbal) and active listening and feedback skillsCollaboration and persuasion skillsAnalytical and critical thinking skillsResourcefulness and adaptabilityRelevant technical knowledge and expertise based on specific departmentBenefits And CompensationThis position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.Company OverviewAbout TRATONWith its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.About InternationalFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.EEO StatementWe are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.