Salesforce Product owner
Location: Frisco, TX (Hybrid position, with the flexibility to work onsite 3-4 days a week.)Looking for Ex T Mobile candidatesWe are seeking a Technical Product Owner with deep expertise in Salesforce Service Cloud to drive the vision, roadmap, and delivery of customer service and care solutions. This role partners closely with business stakeholders, architects, and engineering teams to translate complex service requirements into scalable Salesforce solutions that improve agent efficiency and customer experience.The ideal candidate brings a strong blend of Salesforce technical depth , Agile product ownership , and hands‐on experience with Service Cloud capabilities in a large, integrated enterprise environment.Key ResponsibilitiesProduct Ownership & DeliveryOwn and manage the Salesforce Service Cloud product backlog , ensuring alignment with business priorities and customer experience goalsLead backlog grooming, sprint planning, reviews, and retrospectives for Agile delivery teamsTranslate business needs into clear epics, user stories, and acceptance criteria , with a strong focus on service workflowsServe as the voice of the customer and care agents , incorporating feedback into ongoing enhancementsDrive design and optimization of Service Cloud features , including:Case ManagementOmni‐Channel & RoutingKnowledge ManagementCTI / Telephony integrationsPartner with architects and developers on solution design , integrations, and scalabilityEnsure solutions follow Salesforce best practices for performance, security, and maintainabilityCross‐Functional CollaborationCollaborate with People Solutions, Operations, Engineering, QA, and Business Leadership to align delivery with strategic goalsManage cross‐team dependencies across middleware, billing, provisioning, and downstream systemsAct as a product ambassador, communicating roadmap, releases, and changes to stakeholdersRequired Qualifications5+ years of experience as a Product Owner or Technical Product Owner on Salesforce platformsDeep hands‐on knowledge of Salesforce Service Cloud in a production enterprise environmentStrong understanding of Agile / Scrum methodologiesAbility to work closely with technical teams on integrations, APIs, and complex workflowsExcellent stakeholder communication and prioritization skillsPreferred QualificationsExperience in Telecom, MediaExposure to Experience Cloud , portals, or self‐service solutionsSalesforce certifications such as:Salesforce Certified Service Cloud ConsultantPlease share resume at Anusha@americanunit.com#J-18808-Ljbffr