Operations Support Specialist

POSITION SUMMARY:The Operations Support Specialist serves as a technical and analytical resource supporting the Vice President Operations Support in managing the company’s core operational systems, reporting platforms, and process automation initiatives. This role functions as a subject matter expert for the company’s Facility Management System (FMS) and other integrated operational platforms. The Specialist provides direct support to field and corporate teams, ensuring systems operate effectively, data remains accurate, and users receive timely assistance when issues arise. The position also plays a key role in implementing improvements, standardizing processes, and helping the organization leverage technology to enhance efficiency, accuracy, and performance across the portfolio.CORE RESPONSIBILITIES:System Administration & SupportServe as the operational lead and subject matter expert for the company’s Facility Management System (FMS) and other core operational platforms.Provide real-time support to field and corporate users by diagnosing and resolving technical or process-related issues.Collaborate with IT and vendors to manage configurations, permissions, updates, and new feature rollouts.Maintain documentation of system settings, workflows, and troubleshooting procedures to ensure consistency and continuity.Data Management & ReportingDevelop and maintain dashboards and reports to monitor operational KPIs such as occupancy, net rentals, and revenue performance.Conduct data validation and reconciliation to ensure information integrity across systems.Partner with business leaders to interpret data and identify actionable opportunities for operational improvement.Automation & Process OptimizationIdentify and implement automation opportunities using workflow and business process tools to improve efficiency and reduce manual work.Support the design, testing, and rollout of new system integrations and operational enhancements.Assist with the documentation and standardization of key operational processes.Cross-Functional CollaborationPartner with Operations, Accounting, HR, Marketing, and IT teams to align technology and reporting solutions with business goals.Participate in acquisition integrations and system transitions, ensuring new sites are set up accurately and in compliance with Devon standards.Provide guidance to Regional Directors and field leadership on system usage, reporting, and troubleshooting.SUPERVISORY RESPONSIBILITY:This position has no direct supervisory responsibilities.QUALIFICATIONS:Education:Bachelor’s degree in Business Administration, Information Systems, or a related field; equivalent experience may be considered.Experience:5+ years of experience supporting operational systems, data analytics, or process improvement in a multi-site organization (self-storage or retail preferred).Proven ability to troubleshoot system issues, manage integrations, and implement process automation.Experience collaborating with IT and vendors on system maintenance, configuration, and enhancement projects.SKILLS & CORE COMPETENCIES:Strong technical proficiency with Facility Management Systems (FMS) and related operational platforms such as call center, communication, revenue management, customer experience, and business intelligence systems.Advanced data management and reporting skills using business intelligence tools and Excel (including Power Query and DAX).Familiarity with API integrations, data governance, and workflow automation.Excellent analytical, problem-solving, and communication skills.Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.WORKING CONDITIONS / PHYSICAL REQUIREMENTS:Working Conditions:Office-based role with occasional travel to field sites or company meetings, including periodic overnight stays.Fast-paced environment requiring high attention to detail and adaptability.Physical Requirements:Prolonged periods working on a computer.Ability to walk storage facilities, interact with staff and customers, and lift up to 25 poundsAnnual Base Salary Range: $85,000- $100,000Inland offers a competitive range of benefits for eligible Full-time employees:Medical/Dental/Vision insurance (PPO)Participation in the company 401(k) plan with a company matchVacation Time, Nine Paid Holidays, Three floating holidays per yearSick timeTuition reimbursement opportunityCompany-paid life insurance equaling your annual base salaryCompany-paid short-term and long-term disabilityPaid Parental LeaveThis position is eligible as an internal promotion opportunity.To learn more about the Benefits Inland offers its employees please click the link to learn more.We are a drug-free workplace. Pre-employment background checks and drug screening is performed on all new hires, in accordance with applicable laws and regulations. We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.   We are an E-Verify employer. Please click the following link to learn more.